UMAR AHAD
New Hyde Park,USA
Summary
I am a dedicated and results-focused professional with experience at Junaid Jamshed, where I successfully improved customer satisfaction and increased sales through excellent service and teamwork. I have strong skills in handling money accurately, staying calm under pressure, and building positive relationships with customers and colleagues. My experience includes supervising retail operations and working as a front desk receptionist, demonstrating my flexibility and ability to adapt to different roles and environments.
I’m a quick learner, highly motivated, and dependable, with a strong work ethic. I excel both independently and as part of a team, always aiming to deliver my best. I enjoy working in fast-paced settings, meeting challenges head-on, and finding solutions. With my excellent communication and interpersonal skills, I’m confident in creating a positive and productive environment wherever I work. Ready to take on new opportunities, I’m committed to growing and contributing to any role I take on.
Overview
8
8
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Junaid Jamshed
New Hyde Park, USA
09.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Increased sales revenue through effective product recommendations tailored to individual customers
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
Front Desk Receptionist
SB Clinic
Stony Brook, NY
02.2023 - 02.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
RETAIL CASHIER
Dollar Tree
03.2018 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor
RETAIL SUPERVISOR
Dollar Tree
03.2018 - 07.2021
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly
- Boosted store sales through effective merchandising, product placement, and promotional displays
- Managed inventory levels for optimal stock availability and minimized overstock situations
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance
VOLUNTEER
Irwin Altman Middle School
01.2017 - 03.2018
- Enhanced community engagement by organizing and leading outreach events
- Improved organizational efficiency by streamlining volunteer onboarding processes
- Promoted environmental awareness with educational workshops and hands-on activities
- Boosted fundraising efforts, securing valuable donations through targeted campaigns
- Mentored new volunteers, fostering a supportive and inclusive team environment
Education
BACHELOR OF SCIENCE - BIOLOGY
Stony Brook Univeristy
Stony Brook11.2024
Skills
- Money handling
- Retail sales
- Cash register operations
- Teamwork
- Cash handling
- Customer service
- Teamwork and collaboration
- Customer follow-up
- Problem-solving
- Friendly and outgoing
- Professional appearance
- Relationship building
Languages
- French, Advanced, Diploma in Advanced French
- Punjabi, Intermediate
Affiliations
- Club Participation
- Sports Team Member
- Team Collaboration
- Artist
- Athlete
- Public Speaking
Accomplishments
- High School: Golden Apple Honor Roll
- National Honor Society
- Advance Highschool Degree
- Leadership Award
- Best Player of the Team (Soccer)
- Honor Roll Awards
- Academic Awards
Timeline
Front Desk Receptionist
SB Clinic
02.2023 - 02.2023
RETAIL SALES ASSOCIATE
Junaid Jamshed
09.2022 - Current
RETAIL CASHIER
Dollar Tree
03.2018 - 04.2022
RETAIL SUPERVISOR
Dollar Tree
03.2018 - 07.2021
VOLUNTEER
Irwin Altman Middle School
01.2017 - 03.2018
BACHELOR OF SCIENCE - BIOLOGY
Stony Brook Univeristy
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