Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Umar Farooq

Fairfax,VA

Summary

Strong leader/manager and problem-solver dedicated to maximizing sales and providing excellent customer service at fine jewelry stores and retail. Uses independent decision-making skills and sound judgment to positively impact business success.

Overview

13
13
years of professional experience

Work History

Manager

May Jewelers
10.2019 - 10.2023
  • Established the franchise from ground up and managed it for several years with record sales.
  • Responsible for approaching potential clients, offering advice, helping hesitant customers make a decision, closing sales, preventing store thefts.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded and trained new employees with training.
  • Developed and maintained relationships with customers ensuring their loyalty.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and customers.

Store Manager/Owner

Gas Station
01.2017 - 09.2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.


Sales Associate

Hudson News
06.2010 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Lahore Public School
Pakistan

Skills

  • Product Knowledge
  • Payment Processing
  • Store Organization
  • Inventory Management
  • Goal-Driven
  • Cash Register Operation
  • Product Demonstrations
  • Brand Promotion
  • Building Customer Loyalty
  • Team Leadership
  • Adaptable and Flexible
  • Flexible Hours
  • Store Opening and Closing
  • Customer Service
  • Decision-Making
  • Meeting Sales Goals
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement
  • Relationship Building
  • Exceeding Customer Expectations
  • Friendly and Helpful
  • Honest and Dependable

Languages

English
Full Professional
Urdu
Native or Bilingual

Timeline

Manager

May Jewelers
10.2019 - 10.2023

Store Manager/Owner

Gas Station
01.2017 - 09.2019

Sales Associate

Hudson News
06.2010 - 12.2016

High School Diploma -

Lahore Public School

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Umar Farooq