Umaru Kargbo
Reston,VA
Summary
Dynamic and detail-oriented professional with a solid background in customer service and operations at Trader Joe's, complemented by a strong academic foundation in cybersecurity. Proven ability to thrive in fast-paced environments, showcasing exceptional communication, problem-solving, and teamwork skills. Committed to maintaining high levels of customer satisfaction while driving operational efficiency. Currently pursuing a degree in cybersecurity, with growing expertise in network security, risk management, and ethical hacking, ready to apply hands-on experience and technical knowledge to protect organizations from emerging cyber threats.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent
SafeStreets USA LLC
08.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection, providing tailored recommendations based on individual needs.
- Collaborated with team members to improve service processes and enhance overall customer satisfaction.
- Documented customer interactions in CRM system, ensuring accurate and timely updates for future reference.
Sales Representative
Insight Pest Solutions
07.2025 - Current
- Developed comprehensive product knowledge to address customer inquiries effectively.
- Assisted in identifying customer needs, leading to tailored sales solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance overall sales strategies.
- Engaged with potential clients through various communication channels to promote offerings.
Crew Member
Trader Joe's
01.2023 - 01.2024
- Delivered exceptional customer service, enhancing shopping experience and fostering loyalty.
- Assisted in stocking shelves, ensuring product availability and organization.
- Operated cash register efficiently, handling transactions with accuracy and speed.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to achieve store goals and improve workflow.
Education
Still Attending -
Brigham Young University-Idaho
12-2028
Graduated - undefined
South Lakes High School
01.2024
Skills
- Efficient stacking techniques
- Basic coding skills
- Analytical problem-solving
- Computer Literacy
- Customer service
- Strong Communication
- Active Listening
- Team Collaboration
- Customer communication
- Technical product knowledge
- Call center experience
Timeline
Customer Experience Agent
SafeStreets USA LLC
08.2025 - Current
Sales Representative
Insight Pest Solutions
07.2025 - Current
Crew Member
Trader Joe's
01.2023 - 01.2024
Graduated - undefined
South Lakes High School
Still Attending -
Brigham Young University-Idaho