Summary
Work History
Skills
Timeline
Generic
Umazi Ngowa

Umazi Ngowa

Ukunda,Mombasa

Summary

Adept Hospitality Associate with a proven track record at Dr. Hanan Jabit, enhancing guest satisfaction through exceptional service and meticulous attention to detail. Fluent English speaking skills initiatives that significantly improved customer service.

Cleanliness standards, showcasing strong multitasking and communication skills. Instrumental in fostering a team-oriented environment, contributing to a notable increase in guest retention.

Positive, customer-focused individual with natural ability to create welcoming environments and assist guests with their needs. Possesses strong communication and problem-solving skills, along with solid understanding of customer service principles. Committed to enhancing guest experiences and contributing to positive team dynamic.

Work History

Hospitality Associate

Dr. Hanan Jabit
  • Excellent customer service skills in answering phones, administrative duties and professionalism with customer support. Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
  • Making sure every room is cleaned and prioritized in excellence.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing any concerns professionally.
  • Collaborated with the employers and kitchen team to deliver high-quality food service, restoration of rooms, and overall continual up keeping of routine cleaning standards, and laundry duties.
  • Created healthy nutritious menus to serve at important functions.
  • Played an important role in achieving a high retention rate by fostering a positive work culture that valued teamwork, communication, and recognition.
  • Identified and promptly resolved any possible customer complaints concerning food or hospitality cleaning.
  • Implemented new training initiatives for improving overall performance and customer service skills.
  • Ensured cleanliness standards were met throughout all public areas, and rooms by conducting regular inspections.
  • Participated in weekly management meetings with employers to review operational issues and brainstorm solutions.
  • Contributed to a safe working environment by enforcing strict adherence to health and safety regulations among staff members.

Hospitality Associate

Farris Martin
  • Enhanced guest satisfaction by providing strong bilingual speech abilities in English and other positive tourist customer service skills, and promptly addressing concerns.
  • Created healthy nutritious menus to serve.
  • Organized travel arrangements for guests upon request, delivering personalized attention that exceeded expectations.
  • Developed and implemented updates to menus in line with changing preferences and goals.
  • Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher satisfaction.
  • Ensured cleanliness standards were met throughout all public areas of the employer by conducting regular inspections.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.

Hospitality Associate

Kibbi Fonya
  • Excellent customer service skills in answering phones, administrative duties and professionalism with customer support. Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
  • Making sure every room is cleaned and prioritized in excellence.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing any concerns professionally.
  • Collaborated with the employers and kitchen team to deliver high-quality food service, restoration of rooms, and overall continual up keeping of routine cleaning standards, and laundry duties.
  • Created healthy nutritious menus to serve at important functions.
  • Played an important role in achieving a high retention rate by fostering a positive work culture that valued teamwork, communication, and recognition.
  • Identified and promptly resolved any possible customer complaints concerning food or hospitality cleaning.
  • Implemented new training initiatives for improving overall performance and customer service skills.
  • Ensured cleanliness standards were met throughout all public areas, and rooms by conducting regular inspections.
  • Participated in weekly management meetings with employers to review operational issues and brainstorm solutions.
  • Contributed to a safe working environment by enforcing strict adherence to health and safety regulations among staff members.

Skills

  • Language proficiency
  • Initiative and Self-motivation
  • Professional appearance
  • Customer service
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Tour guiding
  • Guest relations

Timeline

Hospitality Associate

Dr. Hanan Jabit

Hospitality Associate

Farris Martin

Hospitality Associate

Kibbi Fonya
Umazi Ngowa