Umeda Khachatrian
Charlotte,NC
Summary
Experienced QA Support Engineer familiar with user support and root cause analysis. Advanced knowledge of testing operations and dedication to seeing issues through to the end. Works well in remote and desk-side environments.
Overview
8
8
years of professional experience
Work History
Triage Support Engineer
ENKE Systems
06.2022 - Current
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Communicated with clients to verify roots and causes of computer problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Troubleshoot data-related and software issues
Content Review Analyst
Accenture
10.2021 - 05.2022
- Helping improve the quality and safety of online content
- Daily monitoring of the production systems and respond immediately to security or usability concerns
- Experience and positive with a passion for perfecting every step in procedures
- Able to work in a team environment and interact with a diverse level of staff to exchange and/or learn new skills.
QA Tester
SI Media
03.2019 - 12.2020
- Incorporated delivery requirements into planning of testing schedules.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
QA Manual Tester
Clever
05.2016 - 01.2018
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Executed test scripts, logged defects, and worked to resolve issues noted in the testing process.
- Worked extended hours when necessary to meet deadlines.
- Developed and implemented tests to assess product quality.
- Collaborated with team for testing and release management to achieve high-quality production.
- Advised developers on problems with databases, performance and other issues.
- Kept scripts and test cases updated with current requirements.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
Bachelor of Science - Rights And Organization of Social Security
Krasnodar Architectural And Construction College
Krasnodar07-2011
QA Professional
SI Computer School
Austin, TX07-2019
Skills
- Testing Tracking Tools: Jira, Confluence, TestRail, Kiwi TCMS
- Basic automation knowledge
- Application support
- Development Methodologies: Agile, Waterfall
- Browser Testing: Dev Tools, Browserstack, Chrome, Safari, Firefox
- API Testing: Postman, REST, GraphQL JSON
- Databases: MySQL, SQL Operating System: Windows, Mac OS
Timeline
Triage Support Engineer
ENKE Systems
06.2022 - Current
Content Review Analyst
Accenture
10.2021 - 05.2022
QA Tester
SI Media
03.2019 - 12.2020
QA Manual Tester
Clever
05.2016 - 01.2018
Bachelor of Science - Rights And Organization of Social Security
Krasnodar Architectural And Construction College
QA Professional
SI Computer School
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