Umer Chaudhary
Brooklyn,NY
Summary
Supervisor with a proven track record in fostering collaborative team environments and enhancing communication and teamwork. Demonstrates strong leadership, problem-solving skills, and a commitment to continuous improvement, consistently exceeding performance expectations. Adept at analyzing performance metrics and implementing strategies to boost productivity, with expertise in client advocacy and educational assistance. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
2
2
years of professional experience
Work History
Supervisor
DocGo
01.2024 - 05.2024
- Fostered collaborative team environment, enhancing communication and teamwork, and increasing employee satisfaction.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Caseworker
DocGo
06.2023 - 12.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Performed discharge planning, placement monitoring, and crisis intervention.
Assistant Manager
Blink Fitness
10.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bilingual Administrative
DocGo
01.2023 - 05.2023
- Provided bilingual administrative support, demonstrating a strong work ethic and punctuality while managing diverse tasks efficiently.
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
- Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
- Improved file organization system, making it easier to locate important documents when needed.
- Developed strong relationships with vendors through effective communication skills, resulting in improved service delivery times or cost reductions where possible.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Associates - Criminal Justice
Cuny John Jay College of Criminal Justice
Manhattan, New York06.2026
Skills
- Leadership
- Client Advocacy
- Client interaction
- Case information confidentiality
- Effective communication
- Educational Assistance
- Multitasking
- Problem-solving
- Staff Development
- Policy Enforcement
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
DocGo
01.2024 - 05.2024
Caseworker
DocGo
06.2023 - 12.2023
Bilingual Administrative
DocGo
01.2023 - 05.2023
Assistant Manager
Blink Fitness
10.2022 - 06.2023
Associates - Criminal Justice
Cuny John Jay College of Criminal Justice