Umer Rabbani
Dublin,CA
Summary
- Director Product Management with 12+ years of experience and a strong background in computer science & technology.
- MBA from UC Berkeley Haas School of Business & MS in Digital Communication from Loughborough UK. Graduated with distinction.
- Extensive experience with the product lifecycle, data-driven decision making, business strategy, and product pricing
- Self-motivated tinkerer and avid learner who is constantly trying to learn new technologies, and is obsessed with creating delightful user experiences
Overview
14
14
years of professional experience
Work History
Director of Product Management - Voice
Five9
01.2023 - Current
- Defined & launched VoiceStreaming API, overseeing end-to-end product lifecycle, from concept to execution, resulting in successful onboarding of 15 strategic partners. Led cross-functional collaboration with sales, professional services, and customer support teams to ensure seamless integration and adoption of the product. Implemented a strategic pricing model to drive revenue growth while satisfying customer needs. Achieved significant customer acquisition by successfully onboarding more than 100 customers during the initial launch phase.
- In charge of Global Voice product portfolio including voice stack running on data center, AWS & GCP.
- Conceptualized and defined product design for the groundbreaking "First Transcript Stream" project. Successfully coordinated and led cross-functional teams, including developers, designers, and other stakeholders, as well as external partners and senior executives, throughout the development process. Resulted in the successful launch of the alpha version, meeting project milestones and delivering a cutting-edge product that surpassed customer expectations.
- Onboarded the first 3 customers through a hands-on approach, providing personalized support to both customers and partners during the product adoption process. Ensured seamless integration and addressed any challenges, resulting in a positive onboarding experience and building strong relationships with key stakeholders.
- Reviewed the regular performance of the product in close collaboration with customers and partners. Gathered feedback and insights, and translated them into actionable improvements and feature enhancements. This iterative process led to continuous product enhancements, increased customer satisfaction, and the acquisition of valuable customer-driven insights.
Principal Product Manager – Voice
Genesys
03.2019 - 01.2023
- Product Manager for Genesys Callback, Genesys Inbound Voice (SIP Server, E911) supporting both Premise and Cloud.
- Used data-driven insights and business metrics to define strategy for a SIP Product line with an annual est. revenue of 50M+ and 2000 global enterprise customers
- Led Genesys cloud migrations for premise customers from legacy premise deployments to customer Genesys owned cloud platform and customer managed Private Edition.
- Increased product line revenue by 10% YoY through new features, partnerships, and strategic roadmap alignment with company strategy
- Enhanced new and existing products by carefully and critically developing user stories, wireframes, function specifications, and use cases for Genesys SIP products and quickly incorporating customer feedback data
- Enabled 5 large enterprise accounts, with more in the pipeline, to migrate to Cloud based (SaaS) deployments by implementing a business transformation strategy
- Saved Genesys’ engineering hours by enabling partners such as telco providers to self-certify Genesys equipment
Sr Sr Product Manager SIP Server & Voicemail
Genesys
03.2014 - 03.2016
- Increased market share by replacing entrenched competitor accounts through competitive analysis, strategic integration, sales incentives, and discounts, and creating a wholistic solution for customers
- Launched SIP products, involving cross-functional stakeholders such as tech support, professional services, engineering, sales, and marketing. Managed the product lifecycle from ideation, to launch, finally to commercialization
- Simplified Genesys SIP solutions using large enterprise customer feedback data to reduce the customer’s cost of ownership by 20% and making the platform easier to manage and deploy
- Drove 10M+ in revenue through new partnerships focusing on reselling partner equipment such as phones, Session Border Controllers, and Gateways. This created a “one stop shopping/support” experience for our customers
- Launched Genesys Voicemail the product which grew to 1000+ enterprise customers across the world
- Developed product pricing, user stories, wireframes, function specifications, and use cases
- Responsible for Exec level and customer facing interactions, presentations, and product demos
Program Manager(Capability Development Specialist)
Coca Cola Refreshments
12.2012 - 12.2013
- Empowered 100+ employees by the Coca Cola Beverage Training and Development Centre
- Created a training plan that met employee need using data from employee interviews and employee skill surveys
- Managed budget for trainings, informed executives about progress through regular announcements, newsletters, and presentations
Research Engineer (Wireless Software)
British Telecommunication
09.2011 - 08.2012
- Created business cases to proof of concept on Ideas related to M2M networks, Software Defined Radio, Internet of Things (IoT) in BT Wireless research group.
- Worked in a cross-functional team of 16 global partners on a collaborative project ‘QoSMOS’ (Quality of Service and Mobility Driven Cognitive Radio Systems).
- Developed a proof of concept for channel sensing algorithms on Software-Defined Radio (USRP2 by Ettus) (Tools: C++, Linux and python, Matlab).
Network Engineer
Wateen Telecom
04.2009 - 08.2009
- Ensured SLAs were met through monitoring and troubleshooting customer issues and providing level one support
- Created technical documentation of system components, technologies, operations processes, escalation and troubleshooting guides, incident, outage and change requests
Education
MBA -
UC, Berkeley, Haas School Of Business
Berkeley, CA06.2023
Master of Science - Digital Communication, Signal Processing & Telecom
Loughborough University
United Kingdom 01.2011
Bachelor of Science - Computer Networking And Telecommunications
FAST, NUCES
Lahore, Pakistan05.2008
Skills
- Product Strategy, Leadership, Financial acumen
- Product lifecycle management, Product roadmap planning, Product Pricing
- Market research and analysis
- Customer centric approach, data driven decision making, UI/UX understanding
- Innovation, Cross functional collaboration
- Risk management, Agile methodology,
- Client Satisfaction, Negotiation
Timeline
Director of Product Management - Voice
Five9
01.2023 - Current
Principal Product Manager – Voice
Genesys
03.2019 - 01.2023
Sr Sr Product Manager SIP Server & Voicemail
Genesys
03.2014 - 03.2016
Program Manager(Capability Development Specialist)
Coca Cola Refreshments
12.2012 - 12.2013
Research Engineer (Wireless Software)
British Telecommunication
09.2011 - 08.2012
Network Engineer
Wateen Telecom
04.2009 - 08.2009
MBA -
UC, Berkeley, Haas School Of Business
Master of Science - Digital Communication, Signal Processing & Telecom
Loughborough University
Bachelor of Science - Computer Networking And Telecommunications
FAST, NUCES
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