Umesh Patel
Adaptable Business Professional
Lancaster
Summary
Highly adaptable professional with diverse experience in operations management across hospitality, retail, and healthcare sectors. Proven ability to lead teams, manage budgets, and deliver exceptional customer service. Seeking a challenging role that utilizes strong problem-solving skills and a broad business acumen.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
General Manager
Great Western Inn
09.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Front Office Associate / Dispatcher
Stat X-Ray Of Texas and Cura Labs
08.2020 - Current
- Answering calls ensuring customer service. (Minimum : 70 - 85 calls per day)
- Tasked with the gathering of information related to medical assistance / Data entry / Dispatching drivers for said assistants. (X-Ray Technicians, Phlebotomists.)
- Directed dispatching, routing, and tracking of fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of services.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Handled client complaints professionally, resolving issues quickly to maintain positive relationships.
- Implemented new procedures to improve front office operations and enhance overall efficiency.
Assistant Manager
Chevron
08.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Create and maintain budgets
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
Motel 6
03.2018 - 08.2020
- Supervision & Maintaining of staffing as per company protocol.
- Team building and ensuring company needs are set forth and finished in a timely manner through delegation and leadership.
- Ensure a safe and secure environment as per company policy.
- Customer service is set to the highest par.
- Scheduling/Maintaining payroll and budgets.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Taco Bell
12.2017 - 03.2018
- Keeping check of inventories.
- Maintaining a safe and secure environment.
- Building weekly schedules.
- Maintaining budget to sales.
- Customer service
- Taking ownership and building strong relations while training.
Assistant General Manager / Intern
Country Inn and Suites
08.2017 - 12.2017
- Recruiting, training and supervising staff.
- Managing budgets.
- Maintaining statistical and financial records.
- Planning maintenance work, events and room bookings.
- Handling customer complaints and queries.
- Promoting and marketing the business.
- Ensuring compliance with health and safety legislation and licensing laws.
- Ensuring customers are checked in.
- Handling customer relations.
Education
Ryan International School Of Business
Bardoli, Gujarat 08.2009 - 06.2015
Bachelor - Business Administration And Management
Uka Tarsadia University, School of Management
Bardoli, Gujarat 08.2015 - 06.2017
Skills
- Strong Problem-solving Abilities
- Highly Adaptable and Flexible
- Excellent Verbal and Written Communication
- Proven Project Management Skills
- Exceptional Customer Service Orientation
- Solid Technical Aptitude
- Demonstrated Leadership Capabilities
- Proactive Initiative
- Rapid Learning Agility
- Effective Cross-functional Collaboration
- Strong Critical Thinking Under Pressure
- Typing Speed: 80 WPM
Timeline
General Manager
Great Western Inn
09.2023 - Current
Front Office Associate / Dispatcher
Stat X-Ray Of Texas and Cura Labs
08.2020 - Current
Assistant Manager
Chevron
08.2019 - 08.2020
General Manager
Motel 6
03.2018 - 08.2020
Assistant Manager
Taco Bell
12.2017 - 03.2018
Assistant General Manager / Intern
Country Inn and Suites
08.2017 - 12.2017
Bachelor - Business Administration And Management
Uka Tarsadia University, School of Management
08.2015 - 06.2017
Ryan International School Of Business
08.2009 - 06.2015
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