Summary
Overview
Work History
Education
Skills
Timeline
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Umika ReddieJohnson

Altamonte Springs,FL

Summary

I'm a motivated and passionate healthcare administrator looking for a full-time position at a company where I can always grow my skills and gain experience. Proficiency in medical operations, exceptional interpersonal communication skills, and the capacity to maintain a consistently high-performing, efficient, and quality-focused environment are all prerequisites.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Humana
07.2023 - Current
  • Address client grievances, billing inquiries, service requests, and requests for payment extensions. Locate resources to help solve problems, boost confidence, calm down upset callers, and come up with the finest answers.
  • Fulfilled all demands for customer calls, including those related to service levels, handling times, and productivity.
  • Respecting HIPAA regulations while upholding patient confidentiality in spoken and written communications. keeping an eye on employee certification.
  • Utilize many computer programs to multitask while interacting with clients.

Customer Service Representative

Agero
10.2022 - 05.2023
  • Used Google Maps to locate clients with extreme care, making sure to ask follow-up questions to learn where they are in case assistance is required.
  • Handled member requests for help on the road Requests for member services should be promptly received and reviewed.
  • Applied logic and reasoning to recognize and fix issues that would hinder the delivery of high-quality service.
  • Call volume and average call duration were examined in order to gauge the effectiveness and efficiency of customer service representatives.

Ships Serviceman

United States Navy
12.2017 - 02.2021
  • Supervising and training incoming sailors on how to operate clean and carry out daily duties in our engraving shop.
  • Responsible for doing inventory of materials. Ordering supplies and making sure the department is in stock with every material needed for jobs to be completed without customers having to wait on such minor issues.
  • Verified the accuracy of data entered the electronic records management system.
  • Organized data into logical format for presentation in reports, documents, and other written materials.

Ships Serviceman

United States Navy
04.2016 - 12.2017
  • Performed thorough, accurate and efficient repairs and preventive maintenance.
  • Performed daily log updates and generated reports for supervisors.
  • Performed or participated in emergency drills as required.
  • Acted as liaison between ship's captain and shore personnel to maintain schedules and budgets and to operate ship safely and efficiently.

Education

Bachelor of Science - Health Administration

DeVry University
Naperville, United States
12.2023

GED -

Essex One Stop
East Orange, United States
06.2013

Skills

CRM Database

Call center service operations

Complaint processing, and dispute settlement

Data analytics

Microsoft Office

HIPAA

Leadership, and Quality Improvement

Timeline

Customer Service Representative

Humana
07.2023 - Current

Customer Service Representative

Agero
10.2022 - 05.2023

Ships Serviceman

United States Navy
12.2017 - 02.2021

Ships Serviceman

United States Navy
04.2016 - 12.2017

Bachelor of Science - Health Administration

DeVry University

GED -

Essex One Stop

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Umika ReddieJohnson