Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Umitkul Nurkenova

Tampa,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Panera Bread. Skilled in safe food handling and effective multi-tasking, I excel in high-pressure environments, ensuring cleanliness and efficiency. My ability to resolve issues promptly has consistently resulted in positive guest feedback and improved service quality.

Overview

6
6
years of professional experience

Work History

Sandwich Maker

Naz's Halal
12.2023 - Current
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.

Marriage

10.2018 - 08.2023

Waitress Trainer

Panera Bread
05.2018 - 09.2018
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Front Desk Agent

Dunkin' Donuts
05.2018 - 09.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Master of Science - TESOL

University of South Florida
Tampa, FL
05.2025

Skills

  • Cleanliness
  • Effective multi-tasking
  • Safe Food Handling
  • Cash Handling

Languages

French
Limited Working

Timeline

Sandwich Maker

Naz's Halal
12.2023 - Current

Marriage

10.2018 - 08.2023

Waitress Trainer

Panera Bread
05.2018 - 09.2018

Front Desk Agent

Dunkin' Donuts
05.2018 - 09.2018

Master of Science - TESOL

University of South Florida

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Umitkul Nurkenova