Umma Suraiya Shurovi
New York City
Summary
Dynamic Desk Operator with expertise in record keeping and communication. Developed and maintained comprehensive files for new attendees, significantly improving organizational efficiency. Proven time management and office skills demonstrated through preparation of detailed reports and event invitations, strengthening relationships with parents and partner organizations.
Overview
10
10
years of professional experience
Work History
Primary Caregiver (Mother)
New York City
- Current
- Provide daily care and supervision for my son, Ayash
- Assist with personal hygiene, dressing, feeding, and daily routines
- Maintain structured schedules to support emotional and sensory needs
- Monitor safety, behavior, and overall well-being
- Use calm, patient communication to create a safe environment
- Coordinate care needs with family members and service providers
Desk Operator
Fountain of Child
Dhaka
01.2016 - 03.2020
- Created and maintained files for new attendees
- Answered phone calls from parents and partner organizations
- Prepared daily attendance reports
- Maintained office records and documentation
- Created and sent event invitations to organizations and parents
- Assisted in preparing yearly review and activity reports
Education
Higher Secondary Certificate (HSC) - Commerce
Dhaka Board
Dhaka, Bangladesh01.2014
Secondary School Certificate (SSC) - Commerce
Dhaka Board
Dhaka, Bangladesh01.2012
Skills
- Daily Living Assistance (ADLs)
- Personal Care & Routine Support
- Caregiving & Family Support
- Record Keeping & Documentation
- Communication & Phone Handling
- Time Management & Organization
- Basic Computer & Office Skills
Additional Information
Comfortable working with children and families, Strong sense of responsibility and confidentiality, Willing to learn and follow care instructions
Caregiving Experience
Primary Caregiver (Mother), New York City, NY, Provide daily care and supervision for my son, Ayash, Assist with personal hygiene, dressing, feeding, and daily routines, Maintain structured schedules to support emotional and sensory needs, Monitor safety, behavior, and overall well-being, Use calm, patient communication to create a safe environment, Coordinate care needs with family members and service providers
Timeline
Desk Operator
Fountain of Child
01.2016 - 03.2020
Primary Caregiver (Mother)
- Current
Higher Secondary Certificate (HSC) - Commerce
Dhaka Board
Secondary School Certificate (SSC) - Commerce
Dhaka Board