UMMA SALMA FIYAZ
Hartford
Summary
Results- Oriented Project Manager with 9 years of experience leading development, maintenance, and support projects for a major insurance client. Demonstrated strong experience in managing cross-functional teams, delivering end-to-end project execution, and ensuring alignment with business goals in both traditional Waterfall and Agile environments. Experienced in Agile scrum master role and handled project plannings, resource allocations, risk management and progress tracking. Good knowledge over functional areas such as Incident, Change and Problem management. Proven expertise in stakeholder management, risk mitigation, and continuous process improvement.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
3
3
Certifications
Work History
Project Manager | PMO
Flexera Global Inc
02.2014 - Current
- Leading the planning, execution, and delivery of application maintenance, enhancements, and updates for customer-facing applications
- Managed incident lifecycle, ensuring timely resolution, ticket prioritization, and adherence to SLAs
- Monitored application performance, proactively identifying issues and collaborating with infrastructure teams for optimization
- Provided regular status updates to stakeholders, reporting on incident resolution, application performance, and enhancement progress
- Coordinated cross-functional teams to resolve production issues and drive continuous improvements in support processes
- Ensured operational stability through effective risk management, issue escalation, and root-cause analysis
- Led post-incident reviews and implemented proactive process improvements to minimize recurring issues
- Utilized tools like ServiceNow, New Relic, and Splunk for monitoring, ticketing, and incident management
Scrum Master
Flexera Global Inc
04.2019 - 06.2021
- Facilitated Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) for cross-functional teams of 15+ members
- Managed impediment backlog and collaborated with stakeholders to expedite issue resolution
- Orchestrated release planning and risk management across multiple regulatory compliance driven product enhancements
- Integrated automated compliance checks into CI/CD pipelines
- Established KPIs and metrics to monitor team performance and compliance adherence
- Streamlined documentation processes to meet regulatory requirements with greater efficiency
- Maintained risk registers and implemented proactive mitigation strategies
- Led workshops to uncover regulatory pain points and drive process improvements
Project Lead
Flexera Global Inc
03.2016 - 10.2018
- Led enhancements of Policy Administration System for Home Insurance products supporting 500K+ policies across multiple states
- Oversaw end-to-end integration with third-party services including address scrubbing, rating engines, and data providers
- Managed production support, ensuring timely resolution of incidents and seamless policy lifecycle operations
- Led 24/7 production support ensuring 99.9% uptime; reduced incidents by 60% via automated monitoring, proactive reviews, and testing protocols
- Coordinated cross-functional teams (BA, QA, Product) to gather requirements, manage delivery, and ensure business alignment
- Delivered and maintained technical design documents, architecture diagrams, integration specs, and disaster recovery plans
- Orchestrated release management, risk mitigation, and post-deployment support for major feature rollouts
Project Associate
Flexera Global Inc
02.2013 - 03.2016
- Build customer and driver data workflows, including demographic updates, policy history and data cleanup
- Supported implementation and maintenance of policy lifecycle features including quoting, endorsements, renewals, and reissues
- Coordinated with development teams to track progress, clarify requirements, and ensure timely delivery
- Collaborated with business analysts and QA teams to gather requirements, perform functional validations, and support UAT cycles
- Participated in defect triaging and supported resolution of production issues
- Maintained project documentation including requirement traceability, change logs, and test artifacts
- Facilitated communication between technical teams and business stakeholders to align on priorities and deliverables
- Generated daily status reports, tracked deliverables, and coordinated with business analysts for requirement clarification
Education
Master of Business Administration - Financial Management
Annamalai University
Bachelors - Commerce
JBAS college
Skills
- Microsoft project
- Jira
- ServiceNow
- CA Rally
- C
- C
- COBOL
- DB2
- SQL
- Oracle
- Insurance and Financial Services
Websites
Certification
ITIL Foundation Level completed
Awards
- Certificate of Harvest Excellence, Award from our client on submitting Harvest ideas to improve efficiency and reducing manual work by automating ad hoc jobs being executed for expired data purges.
- Wall of Fame and Excellence awards, Awards for delivery excellence and customer satisfaction for the Projects handled.
Timeline
Scrum Master
Flexera Global Inc
04.2019 - 06.2021
Project Lead
Flexera Global Inc
03.2016 - 10.2018
Project Manager | PMO
Flexera Global Inc
02.2014 - Current
Project Associate
Flexera Global Inc
02.2013 - 03.2016
Bachelors - Commerce
JBAS college
Master of Business Administration - Financial Management
Annamalai University
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