Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Ummay Salsabil

Queens,NY

Summary

Organized and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successfully educated patients and families, planned menus and completed assessments. Strong communicator with outstanding active listening skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Volunteer

Queens College Food Pantry
09.2023 - 05.2024
  • Educated underserved populations about nutrition, emphasizing the importance of balanced diets and healthy eating habits
  • Distributed nutritional food packages to students and community members, ensuring access to essential nutrients
  • Organized and maintaining inventory, regularly updating stock levels, and managing donations to prevent shortages
  • Communicated with clients in-person and over the phone to address inquiries, resolve issues, and provide information about available resources
  • Greeted clients and volunteers to create a welcoming and supportive environment
  • Managed multiple tasks simultaneously, including processing food distribution, handling phone calls, and assisting walk-in clients
  • Coordinated with other volunteers and staff to streamline operations and improve service delivery
  • Organized and participated in community outreach events to raise awareness about the food pantry and its services
  • Implemented COVID-19 safety protocols to ensure the health and safety of clients and volunteers.

Dietetic Technician

Crescent Hospital
06.2023 - 08.2023
  • Assisted dietitians with patient nutritional assessments and care plans, ensuring individualized attention to patient dietary needs
  • Prepared and distributed specialized dietary meals according to patient health requirements and preferences
  • Educated patients and their families on nutritional guidelines, promoting healthy eating habits and wellness
  • Monitored and documented patient progress, communicating any changes to dietitians and medical staff for timely interventions
  • Managed and organized dietary records, ensuring accurate and up-to-date information for patient care
  • Collaborated with the kitchen staff to ensure the delivery of high-quality, nutritious meals
  • Adhered to food safety and sanitation standards to maintain a safe and clean hospital environment
  • Participated in patient care meetings to discuss nutritional plans and outcomes, contributing to comprehensive patient care.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Promoted a positive work atmosphere within the dietetic department by fostering open communication and teamwork among staff members.
  • Actively participated in continuous quality improvement initiatives, staying current on industry trends and best practices for dietetic services.
  • Evaluated patient progress regularly through monitoring vital signs and lab values, making necessary adjustments to their nutrition care plans as needed.
  • Obtained and recorded dietary preferences, allergies, and intolerances from individual patients or families.
  • Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations.
  • Attended patient care rounds, conferences and seminars on nutrition and offered expert feedback.
  • Boosted client satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
  • Provided individual patients and families with dietary needs-based education and advice on specified diet plans.

Volunteer

Dhaka Pharmacy
02.2021 - 05.2023
  • Experienced in effective customer communication both in-person and over the phone to address inquiries and resolve issues, ensuring a high level of satisfaction
  • Organized and tracked inventory, regularly updated stock levels and placed orders to prevent shortages
  • Resolved customer complaints and concerns with efficiency and compassion to maintain positive community relationships
  • Greeted customers to create a welcoming atmosphere and encourage return visits
  • Proficient in multitasking, managing transactions, phone calls, and assisting walk-in customers simultaneously
  • Coordinated with pharmacists to prepare and dispense medications, ensuring accuracy and compliance with prescriptions
  • Conducted follow-up calls to customers regarding prescriptions, refills, and necessary medical advice.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Tutor

Private Tutor
03.2018 - 12.2019
  • Developed individualized lesson plans to cater to specific needs and learning styles of students
  • Taught subjects related to nutrition and science, simplifying complex concepts for better understanding
  • Assessed student progress, providing constructive feedback, and adjusting teaching methods to enhance learning outcomes
  • Utilized various teaching aids and resources to create engaging and interactive learning experiences
  • Proficient in managing time effectively to cover curriculum within the stipulated time frame, ensuring comprehensive subject coverage
  • Built positive relationships with students and parents, fostering a supportive and motivating learning environment
  • Prepared students for exams, helping them develop effective study habits and test-taking strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Volunteer

BRAC (Building Resources Across Communities)
02.2016 - 12.2016
  • Educated underserved populations in slums and rural areas about nutrition, focusing on balanced diets and healthy eating habits
  • Distributed nutritional food packages to over 200 families monthly, ensuring access to essential nutrients and supporting community health
  • Administered polio vaccines to children in coordination with healthcare professionals, contributing to the eradication of polio in rural communities.

Supervisor

SHIKARA RESTAURANT LTD
04.2014 - 01.2016
  • Conducted regular training sessions on hospitality industry standards, emphasizing customer interaction skills, menu knowledge, and upselling techniques
  • Mentored new hires to ensure quick integrate into the team and understand their responsibilities
  • Facilitated workshops on conflict resolution and teamwork to foster a positive work environment and reduce turnover by 15%
  • Organized live cooking demonstrations to showcase new menu items and culinary techniques to staff members
  • Collaborated with chefs to educate employees on ingredient quality, preparation methods, and presentation standards
  • Proficient in orchestrating monthly staff meetings to discuss operational updates, address challenges, and recognize outstanding employee performance
  • Arranged quarterly conferences focusing on industry trends, customer feedback analysis, and strategic planning for future growth
  • Conducted leadership workshops for management staff to enhance decision-making skills and promote a cohesive management approach across departments.

Education

Masters of Science in Nutrition and Dietetics -

Queens College of The City University of New York
Flushing, NY
05.2024

Bachelor of Science in Nutrition and Dietetics -

Queens College of The City University of New York
Flushing, NY
01.2022

Associate in Science in Liberal Arts, Math, and Science -

LaGuardia C College of The City University of New York
Long Island City, NY
08.2019

Skills

  • Highly skilled in using the Microsoft Office suite, including MS Word, Excel, PowerPoint, and Outlook
  • Proficient in SPSS (Statistical Package for the Social Sciences)
  • Dietary Analysis
  • Vital Sign Monitoring
  • Nutrition needs assessment
  • Nutrition program management
  • Diet modification
  • Patient Education
  • Health assessments
  • Nutritional planning

Certification

  • Foundation Leadership Skills (The National Society of Leadership and Success)
  • Collaborative Institutional Training Initiative

References

Available upon request

Languages

Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Elementary

Timeline

Volunteer

Queens College Food Pantry
09.2023 - 05.2024

Dietetic Technician

Crescent Hospital
06.2023 - 08.2023

Volunteer

Dhaka Pharmacy
02.2021 - 05.2023

Tutor

Private Tutor
03.2018 - 12.2019

Volunteer

BRAC (Building Resources Across Communities)
02.2016 - 12.2016

Supervisor

SHIKARA RESTAURANT LTD
04.2014 - 01.2016

Masters of Science in Nutrition and Dietetics -

Queens College of The City University of New York

Bachelor of Science in Nutrition and Dietetics -

Queens College of The City University of New York

Associate in Science in Liberal Arts, Math, and Science -

LaGuardia C College of The City University of New York

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Ummay Salsabil