Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Umme Nuzhat

Concord,CA

Summary

Dynamic sales associate with a proven track record at Victoria's Secret & PINK, excelling in customer engagement and relationship management. Recognized for swiftly resolving inquiries and enhancing customer satisfaction through effective communication and product knowledge. Adaptable and organized, committed to delivering exceptional service in fast-paced retail environments.

Overview

2
2
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Concord, CA
11.2025 - Current
  • Assisted customers in finding products and provided personalized recommendations.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Educated customers about product features, benefits, and promotions effectively.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.

RETAIL ASSOCIATE

Marshalls
Pleasant Hill, USA
10.2023 - 11.2025
  • Trained new associates on sales strategies and customer engagement.
  • Resolved customer inquiries swiftly, ensuring high satisfaction rates.
  • Developed strong product knowledge to enhance customer shopping experience.

Education

High School Diploma -

Ygnacio Valley High School
Concord, CA
1 2025

Biochemistry

Diablo Valley College
Pleasant Hill, CA

Skills

  • Communication
  • Time management and organization
  • Adaptability and quick learning
  • Customer relationship management
  • Customer engagement
  • Effective communication
  • Time management
  • Friendly and outgoing
  • Customer needs assessment
  • Customer service

Accomplishments

  • National Honor society
  • IB Diploma certificate
  • CSF Social Media manager
  • VEX IQ best volunteer
  • Top 10 students
  • 200+ voluntary hours

Languages

  • Bengali
  • Hindi
  • Urdu
  • English

Timeline

Sales Associate

Victoria's Secret & PINK
11.2025 - Current

RETAIL ASSOCIATE

Marshalls
10.2023 - 11.2025

High School Diploma -

Ygnacio Valley High School

Biochemistry

Diablo Valley College
Umme Nuzhat