Summary
Overview
Work History
Education
Skills
Languages
Timeline
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UMMEHSALMA SUTERWALA

Hollywood

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer service staff

Publix
01.2023 - Current
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
  • Responded proactively and positively to rapid change
  • Trained new staff members on company policies, procedures, and best practices for retail sales success
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Proctor

Adf Airways | International Flight School
05.2024 - 11.2024
  • Maintained accurate records of student attendance, exam scores, and other relevant data for efficient tracking and reporting purposes.
  • Safeguarded sensitive information on student performance by adhering to strict confidentiality guidelines when handling exam results or discussing outcomes with stakeholders.
  • Fostered a positive testing atmosphere with professional demeanor, strong communication skills, and a calm approach during high-stress situations.
  • Enhanced test security by implementing strict proctoring procedures and maintaining a vigilant presence during exams.

Front Desk & Sales rep

Artees custom printing company
01.2021 - 01.2023
  • Maximized customer loyalty by consistently providing personalized service and anticipating guest needs, leading to repeat business and positive reviews.
  • Utilized problem-solving skills to address unforeseen issues and implement solutions that benefited both the hotel and its guests.
  • Participated in ongoing professional development to stay current with industry trends, elevating service quality standards.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Boosted reservations by efficiently managing phone calls, emails, and online bookings with attention to detail.

Education

Associate of Science - Aviation Management

Miami Dade College
Miami, FL
12-2025

Private pilot license -

05.2025

Skills

  • Flight operations
  • Aviation safety
  • Customer service
  • Time management
  • Security protocols
  • Safety management systems
  • Communication and coordination
  • Teamwork
  • Computer proficiency
  • Professionalism
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Limited Working
Hindi
Native or Bilingual

Timeline

Proctor

Adf Airways | International Flight School
05.2024 - 11.2024

Customer service staff

Publix
01.2023 - Current

Front Desk & Sales rep

Artees custom printing company
01.2021 - 01.2023

Private pilot license -

Associate of Science - Aviation Management

Miami Dade College

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UMMEHSALMA SUTERWALA