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UMMI KALTHUM OMAR
Twentynine Palms,CA
Work Preference
Summary
Dynamic multimedia and administrative support specialist dedicated to enhancing customer experiences through effective problem resolution and efficient project management. Combines strong attention to detail with a proactive approach to meet tight deadlines and exceed expectations.
Overview
26
26
years of professional experience
Work History
Freelancer
Self Employed Web
Twentynine Palms, CA
05.2019 - Current
- Conducted market research to identify industry trends and emerging tools, informing product development strategies.
- Curated personalized shopping lists tailored to customer preferences.
- Resolved customer inquiries regarding orders and product availability, enhancing customer experience and loyalty.
- Delivered prompt and accurate service, ensuring high levels of customer satisfaction under tight deadlines.
Inventory Auditor, Travel Team - Part time
RGIS
03.2013 - 10.2016
- Conducted thorough inventory audits, ensuring stock accuracy and compliance.
- Collaborated with teams to identify and resolve discrepancies in inventory records.
- Utilized handheld scanning devices for efficient merchandise tracking.
- Operated hand-held computers to maintain precise inventory management.
- Performed mathematical calculations, including addition, subtraction, multiplication, and division, with precision.
- Utilized handheld scanning devices to verify stock accuracy.
- Maintained accurate records of audit findings for reporting purposes.
- Communicated effectively with team members to enhance operational workflows.
Administrative Assistant
Procurement Management Branch, MCCS Okinawa
07.2011 - 04.2012
- Supported branch director by preparing correspondence and reports, and scheduling meetings from handwritten or electronic drafts using Microsoft Word, Excel, and Outlook.
- Managed scheduling and coordination of meetings for procurement staff.
- Maintained office supplies and ensured availability for team needs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Salary: $21,000 p/a, $10 per hour.
- Supervisor/Director : Jeffrey A. Brown.
Recreation Attendant
Semper Fit, MCCS Okinawa
04.2011 - 07.2011
- Facilitated athletics activities and services in fitness center, outdoor recreation, retail program, and sports program to enhance patron engagement. Provides instructions and information concerning policies and regulations in the use of facilities, fitness program schedules, operation hours, monthly activities and programs, etc. to authorized patrons Monitors and evaluates the security of the premises. Compiled data and summarized findings in routine reports for management review to inform decision-making. and performs basic clerical, custodial, and maintenance duties. Operates cash register; assists with inventory; takes field/court reservations; takes applications from customers to register various sports activities. Delivered exceptional customer service with a focus on courtesy to ensure positive experiences for all patrons. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact.
- Salary: $17,900 p/a, $8 per hour.
- Supervisor: Jasmine Howell, DSN: 011-81-98-970-9221, may be contacted
Junior Executive, Co-ordinator
Hewlett Packard (M) Ltd.
Kuala Lumpur
06.2008 - 08.2008
- Prepared quotations for customers needing repairs or upgrades for HP products, collaborating with engineers to diagnose issues and verifying prices of compatible parts. Faxed quotations and followed up with phone calls for responses within 1-2 days.
- Salary: $28,500 P/a
- Supervisor : Miss Chu
Web Designer (FreeLance/Marketing)
Self Employed (with a Team )
01.2004 - 01.2008
- Created design layouts and consulted clients on designs and colors aligned with their business identity. Developed and programmed websites using HTML, CSS, and JavaScript.
- Managed project phases and conducted weekly client meetings to provide status updates on website development, ensuring timely completion for client review.
- Utilized tools such as Photoshop, CorelDraw, Dreamweaver, HTML, JavaScript, Flash, Access, PHP, and Visual Basic for website development and design.
- Salary: $1500-6000 Per Project.
Server Maintenance Technician (Internship)
TV and Radio Station Malaysia
06.2006 - 12.2006
- Updated and inputted information for music channel, including video clip details and upcoming playlists, created and edited short commercials for TV and radio, and maintained server functionality. Collaborated with Creative Team to design promotional graphics for festivals and local celebrations.
- Completed unpaid internship to acquire hands-on experience in media industry, enhancing skills in server maintenance and content creation.
- Reported to supervisor for guidance and support, ensuring alignment with project goals and team objectives.
Collection Clerk (Housing&Personal Loans)
CIMB Ptd. Ltd.
Kuala Lumpur
01.2001 - 01.2003
- Executed inbound and outbound calls to collect overdue payments, securing payment commitments from customers for accurate system tracking.
- Oversaw annual compensation management of $25,000 to ensure timely and accurate disbursement.
- Collaborated with Lucien Micheal Wijesuria to streamline reporting processes.
Education
Bachelor in IT of Software Engineering (HONS) -
Malaysian Institute of Information Technology, UniKL
MY01-2008
Diploma - Multimedia Design
Malaysian Institute of Information Technology, UniKL
MY01-2007
Certificate in Pre-Diploma of IT - Pascal Programming Language
InfoTech Academy MARA
MY06-2003
Malaysian High School Certificate -
Secondary Methodist (Girls) School
Kuala Lumpur, MY01-2000
Skills
- UI/UX Design
- Front-End Development
- Web/Graphic design
- Microsoft Office expertise
- Project management
- Market analysis
- Customer service
- Inventory control
- Platform(s) - Windows and Macintosh
- Administration and office skills
- Critical thinking
- Social Media Marketing
- Communication skills - Able to speak, read and write in English and Malay
Timeline
Freelancer
Self Employed Web
05.2019 - Current
Inventory Auditor, Travel Team - Part time
RGIS
03.2013 - 10.2016
Administrative Assistant
Procurement Management Branch, MCCS Okinawa
07.2011 - 04.2012
Recreation Attendant
Semper Fit, MCCS Okinawa
04.2011 - 07.2011
Junior Executive, Co-ordinator
Hewlett Packard (M) Ltd.
06.2008 - 08.2008
Server Maintenance Technician (Internship)
TV and Radio Station Malaysia
06.2006 - 12.2006
Web Designer (FreeLance/Marketing)
Self Employed (with a Team )
01.2004 - 01.2008
Collection Clerk (Housing&Personal Loans)
CIMB Ptd. Ltd.
01.2001 - 01.2003
Bachelor in IT of Software Engineering (HONS) -
Malaysian Institute of Information Technology, UniKL
Diploma - Multimedia Design
Malaysian Institute of Information Technology, UniKL
Certificate in Pre-Diploma of IT - Pascal Programming Language
InfoTech Academy MARA
Malaysian High School Certificate -
Secondary Methodist (Girls) School