Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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UMOJA-MARCUS RICE

Brooklyn,NY

Summary

Accomplished, passionate, and self-motivated professional with a keen eye for excellence, looking for the next challenge! With a proven track record in leading and optimizing project operations. Skilled in fostering a collaborative culture and ensuring exceptional customer experiences. Adaptable and positive leader with a strong ability to act with urgency, address challenges, and plan for obstacles. Proficient in identifying and applying the right resources to enhance operational processes. Exhibits capability to learn Spanish, demonstrating excellent communication skills. Adept at coaching and developing teams to drive results and achieve organizational goals. Possesses strong problem-solving skills, and experience in clinical settings. Seeking a position to leverage my skills and expertise for the growth of your leading business organization. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

MedRite Patient Generalist/Team Leader

MedRite Urgent Care
09.2023 - Current
  • Kept work areas clean and neat to promote efficient operations.
  • Managed all functions in job area.
  • Handled guest, staff, and technical issues with minimal input from supervisors.
  • Coordinated schedules, set appointments and prepared related materials.
  • Organized and maintained supplies to support guest operations.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response
  • Promoted high standards through personal example to help each member understand expected behaviors and standards

Customer Care Representative 311

Kingtel Services
01.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Investigated and resolved customer inquiries and complaints quickly

Logistics Coordinator

The Chefs Warehouse
01.2022 - 09.2022
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Coordinated shipments and tracked progress to facilitate timely delivery
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
  • Updated and maintained databases to track shipments and inventory

Education

Associate of Applied Science - Computer Science

ICOHS College
San Diego, CA
04.2024

Skills

  • Positive Reinforcement Strategies
  • Strategic Planning
  • Account Management
  • Quality Checks
  • Communication Skills
  • Staff Development
  • Team Leadership
  • Resource Allocation
  • Collaboration
  • Operational Excellence
  • Time Management
  • EMR Experience
  • Technical Support
  • Proficiency in Spanish
  • Training and Development

Languages

Spanish
Limited Working

Certification

  • CompTIA A+
  • CompTIA Network Security Professional

Timeline

MedRite Patient Generalist/Team Leader

MedRite Urgent Care
09.2023 - Current

Customer Care Representative 311

Kingtel Services
01.2023 - 08.2023

Logistics Coordinator

The Chefs Warehouse
01.2022 - 09.2022

Associate of Applied Science - Computer Science

ICOHS College
UMOJA-MARCUS RICE