UMRINA LNU
New York
Summary
Result-oriented professional with 5+ years of cross-cultural experience in office administration and coordination to support organizational effectiveness and operational excellence. Proven ability to thrive in fast-paced environments, accomplish tasks with minimal supervision, and demonstrate eagerness to exceed expectations.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
USKA Corporation
06.2021 - Current
- Provide administrative support to ensure efficient operation of the office
- Maintain accurate records and databases to track company operations
- Assist in customer service tasks, resolving inquiries and complaints effectively
- Coordinate office logistics, including supplies procurement and equipment maintenance
- Organize and schedule meetings, appointments, and company events
- Prepare and distribute internal and external communication, such as memos and reports
- Support onboarding and training processes for new hires
- Collaborate with other departments to ensure timely completion of projects and tasks
Assistant Executive
USKA Corporation
06.2021 - Current
- Coordinate with team members to ensure smooth operations and adherence to company policies
- Manage scheduling and logistics for various projects and meetings
Operations Executive
Tulip Valley Constructions Pvt. Ltd
07.2012 - 08.2019
- Oversaw operational activities, allocating resources to meet project demands
- Negotiated contracts with suppliers and subcontractors, ensuring cost efficiency
- Managed payroll processes for daily wage workers and facilitated contractor meetings
- Collaborated with architects, engineers, and contractors to ensure project success
Branch Service Executive
Yes Bank Ltd
06.2007 - 06.2012
- Supervised Personal Bankers and contract staff, optimizing productivity and performance
- Processed transactions, including RTGS/NEFT, and handled account opening and mutual fund transactions
- Ensured compliance with KYC guidelines and audit requirements
- Delivered exceptional customer service by addressing and resolving inquiries and complaints
BCD Operations Executive
Bharti Televentures
08.2004 - 05.2006
- Conducted online activation entries and audited Subscriber Enrollment Forms
- Maintained and generated daily operational reports
- Provided first-time resolution (FTR) to customer complaints and ensured optimal service delivery
Education
Master of Business Administration (MBA) - Human Resources Management
The Institute of Chartered Financial Analysts of India University (ICFAI)
10.2010
Bachelor of Science (B.Sc.) - Information Technology
Sikkim Manipal University
07.2004
Skills
- Administrative Management
- Customer Service Management
- Records Organization and Management
- Inventory Tracking and Management
- Multitasking and Prioritization
- Database Maintenance
Accomplishments
- Developed and maintained daily sales reports using Microsoft Excel, enhancing department efficiency.
- Achieved 100% accuracy in KYC health check reports by completing verifications promptly and meticulously.
Timeline
Administrative Assistant
USKA Corporation
06.2021 - Current
Assistant Executive
USKA Corporation
06.2021 - Current
Operations Executive
Tulip Valley Constructions Pvt. Ltd
07.2012 - 08.2019
Branch Service Executive
Yes Bank Ltd
06.2007 - 06.2012
BCD Operations Executive
Bharti Televentures
08.2004 - 05.2006
Bachelor of Science (B.Sc.) - Information Technology
Sikkim Manipal University
Master of Business Administration (MBA) - Human Resources Management
The Institute of Chartered Financial Analysts of India University (ICFAI)
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