Umu Jawara
Stafford,Virginia
Summary
Hardworking Customer Service Associate bringing 9+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals. Experienced Customer Service with over 9 years of experience in Service industry. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Human Resource position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Intern
Highlight Technologies INC
02.2023 - 05.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Worked with HR team to coordinate company events.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
- Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.
- Contributed to development of diversity and inclusion initiatives, promoting more inclusive workplace.
- Analyzed exit interview data to identify trends and areas for organizational improvement.
- Organized and maintained personnel records, ensuring compliance with legal requirements.
- Supported HR managers in mediating conflicts, restoring team harmony.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Conducted thorough background checks and employee verifications, ensuring trustworthy workforce.
- Increased employee satisfaction with well-organized team-building activities.
- Updated and maintained employee records to respond quickly to requests for information.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Lash Consultant
Amazing Lash Studio
10.2021 - 11.2022
- Greet each guest with upbeat, friendly attitude
- Answer all phone calls, correctly answering any questions or concerns, recruit new guests, calling and texting leads
- Reviewing Appointment Books to fix any errors
- Checking in Guest
- Introducing and explaining rules and regulations to new guest
- Insert Each guest’s information, and notes from each visit
- Properly open and close Studio following corporate guidelines
- Handle cash drawer and all transactions
- Make bank deposits
- Complete all paperwork at the end of shift (Studio’s service, product, sales numbers
- Sell Membership programs to each guest and complete designated total goal given.
Caregiver
General Carl McNair
11.2020 - 05.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Guest Service Associate
European Wax Center
02.2019 - 07.2021
- Welcome guest with positive, uplifting attitudes
- Properly make each reservation with required timeframe scheduling
- Handled all transactions
- Observed cash drawer, money handling, and make deposits
- Key Holder, properly opening and closing center
- Completing all required opening and closing paperwork, (center’s business numbers, guest counts, all sales numbers, etc)
- Selling Packages, upselling products/ services, and completing specific sales goals.
Bartender
Red Robin
01.2019 - 10.2020
- Follow all procedures for safe food preparation, assembly, and preparation
- Properly sanitize while opening and closing bar, taking down Ice Cream machine and setting it up right for the next shift
- Efficiently make drinks and milkshakes by restaurant standards and timing
- Routinely ask to become a rewards member, as well as completing surveys at the end of each experience
- Maintained high standards of customers during high-volume, fast paced operations.
Olive Garden
10.2017 - 07.2018
- Followed all procedures for safe food preparation, assembly, and preparation
- Maintained high standards of customers during high-volume, fast paced operations
- Communicate clearly and positively with coworker and management
- Ensure that I provide hospitality that made guest return.
Front Desk Attendant
Sport & Health
09.2014 - 06.2016
- Greeting guests, pleasantly while checking them in and making sure accounts were accurately up to date
- Handling all payments
- Properly checking out guest for desired purchases, (memberships, day passes, merchandise, etc)
- Answering each call with required corporate standards, correctly answering each question asked by callers
- Directing each call to designated department with details given to each department beforehand of what is needed by caller
- Providing personal tours to any new guest to facility.
Education
Pursing Bachelor of Psychology - Human Resources
Virginia Commonwealth University
Richmond12.2023
Diploma -
North Stafford High School
Stafford, VA06.2014
Skills
- Developed Skills:
- Multitasking, Flexibility, Goal- achievement, Diversity in Industries, Team Player, Great Communicator, Conflict resolution, Organized, Time Management, (Mindbody, Millennium, Zenoti system experienced) , Microsoft and Google skilled
- Appointment Booking
- Inventory Management Procedures
- Client Needs Assessment
- Office Support
- Adaptable to Changing Client Needs
- Originality and Creativity
- Desktop and Laptop Computers
- Problem Anticipation and Resolution
Accomplishments
Accomplishments:
Meeting required sales quotas each quarter at European Wax Center.
Growing within companies (European Wax Center,Amazing Lash, Red Robin) because of dedication to work task and customer assistance.
Affiliations
- Good News Club
- Kids Church Ministry
Certification
- CPR/First Aid Training
Timeline
Human Resources Intern
Highlight Technologies INC
02.2023 - 05.2024
Lash Consultant
Amazing Lash Studio
10.2021 - 11.2022
Caregiver
General Carl McNair
11.2020 - 05.2022
Guest Service Associate
European Wax Center
02.2019 - 07.2021
Bartender
Red Robin
01.2019 - 10.2020
Olive Garden
10.2017 - 07.2018
Front Desk Attendant
Sport & Health
09.2014 - 06.2016
- CPR/First Aid Training
Pursing Bachelor of Psychology - Human Resources
Virginia Commonwealth University
Diploma -
North Stafford High School
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