Hi, I’m
UMU-KULTHUM JONES
Middletown,Connecticut
Summary
To obtain employment.
Ms. Jones is a dedicated and goal-oriented individual providing solid cross experience in
patient care, Ability to work in a fast pace environment, managerial and supervisory skills,
Coordinating skills, Microsoft Application, Customer Service, Organizational Skill, time
management, and sales.
Overview
23
years of professional experience
2
years of post-secondary education
Work History
JOHN GANTZ & BARBARA KLIENGreenwich, CT
HHA/CNA
07.2022 - 02.2023
Job overview
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
BOB GLEESON, CT
HHA/CNA
07.2020 - 11.2020
Job overview
- Live-in caregiver for Alzheimer's client cooking, cleaning, laundry, groceries shopping bathing and feeding etc.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
MARY LEPUSNorwalk, CT
HHA/CNA
09.2019 - 05.2020
Job overview
- Live-in caregiver for a Hospice client assisted with daily activities of living… cooking laundry, groceries shopping, bathing etc
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Improved patients' comfort with massage and application of topical treatments.
- Assisted with end-of-life care.
Pennsylvania Department of TransportationSchuylkill Haven, PA
Clerk
01.2019 - 03.2019
Job overview
- Answer phone calls, direct messages to appropriate personnel, record temperature, road conditions, and update RCRS road, Air, and lane conditions per my Supervisor or Forman, monitor AccuWeather.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Remained aware of weather and traffic conditions and relayed issues to drivers, and supervisors.
- Gained extensive knowledge in data entry, analysis and reporting.
AMERICOLD LOGISTICSLeesport, PA
Customer service representative
05.2017 - 03.2018
Job overview
- Worked as a dock office clerk to check in drivers for their appointment.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Elizabeth Arden, Bon-Ton, Department storeFrackville, PA
Beauty adviser
08.2015 - 10.2017
Job overview
- Elizabeth Arden Cosmetics beauty consultant, and fragrance department sales associate.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Bergen Home, Care and NursingHackensack, NJ
Coordinator/Office Manager
12.2013 - 06.2014
Job overview
- Manage and Supervise employees, Interviewing, Pre-Screening and Hiring RN’s
- LPN’s and, Home Health Aides, Prepare interview packets for review and acceptance, Administering discipline in writing and, in person as required to keep quality
- Patient care, Maintaining contact with Clients and potential Clients: ie.Social service departments, Discharge Planners and, Intake Coordinators
- Used job-related software to draft and finalize written correspondence and documentation.
- Managed company schedule to coordinate calendar and arrange travel.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated with human resources department to handle payroll and personnel databases.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Assisting in Home Health Aide training classes, In-service education programs.
Los Angeles, Children's Hospital GroupLos Angeles, CA
Medical Billing/Support clerk
01.2013 - 08.2013
Job overview
- Attach appropriate report of Patients to claims and, making sure all codes for billing are accurate,
- I uploaded to insurance companies with the Athena system, data entry for batches.
- I send them out for archiving, and Ihelp train for new Athena software and system.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases on billing, batches data.
- Assisted development and implementation of new administrative procedures by Athena systems.
- Volunteered to work extra hours on the weekend.
- I Identified and recommended changes to new Athena processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents.
ReDco Group/ CareerLinkPottsville, PA
Office Clerk
02.2009 - 06.2010
Job overview
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained and updated new jobs, career services and, training both digital and physical.
- Collaborated with various departments to complete assigned tasks.
Martin's In-The-Field Day SchoolSeverna Park, MD
Receptionist Administrative Assistant
01.2006 - 06.2008
Job overview
- Maintained school reports in the School Minder system, i.e
- Attendance, report cards, and transcripts
- Collect, sort, distribute and prepare mail, messages and courier deliveries.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Rehab Hospital Of New MexicoAlbuquerque, NM
CNA/PCT
06.2000 - 06.2004
Job overview
- Assisted with patient care under the supervision of a nurse
- Escorted patients to and from doctor's appointments
- Trained and oriented new employees.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Albuquerque TVI Community College, Albuquerque, NM
Post from secondary education, Electronics Engineering, Surgical Technologies
09.2003 - 05.2005
Timeline
HHA/CNA
JOHN GANTZ & BARBARA KLIEN
07.2022 - 02.2023
HHA/CNA
BOB GLEESON
07.2020 - 11.2020
HHA/CNA
MARY LEPUS
09.2019 - 05.2020
Clerk
Pennsylvania Department of Transportation
01.2019 - 03.2019
Customer service representative
AMERICOLD LOGISTICS
05.2017 - 03.2018
Beauty adviser
Elizabeth Arden, Bon-Ton, Department store
08.2015 - 10.2017
Coordinator/Office Manager
Bergen Home, Care and Nursing
12.2013 - 06.2014
Medical Billing/Support clerk
Los Angeles, Children's Hospital Group
01.2013 - 08.2013
Office Clerk
ReDco Group/ CareerLink
02.2009 - 06.2010
Receptionist Administrative Assistant
Martin's In-The-Field Day School
01.2006 - 06.2008
Albuquerque TVI Community College
Post from secondary education, Electronics Engineering, Surgical Technologies
09.2003 - 05.2005
CNA/PCT
Rehab Hospital Of New Mexico
06.2000 - 06.2004
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