UMUR CAKAR

Sales: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards and insurance referrals.

Customer Service : Answer incoming overflow calls for Roadside Assistance ensuring timely and efficient service delivery.

Travel planning: Assist members in planning domestic travel vacations, car rentals, hotels, vacation packages and maps.

Conversed with customers to determine destination, transport type, travel dates, financial consideration and accommodations.

Planned, described and arranged itinerary tour packages.

Handled a high volume of incoming calls, from customers to answer questions, comments, concerns and directed calls.

Took care of customer complaints and found solutions to issues.

Confirmed or rescheduled appointments and maintained confidentiality of information.

Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.

Guided individuals and groups of 44 people in 52 different itineraries of sightseeing tours.