Umut Kargi
Newtonville,MA
Summary
Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Resourceful Food and Beverage Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and positive dining experiences. Committed to fostering a collaborative environment that enhances staff performance and guest satisfaction.
Overview
27
27
years of professional experience
Work History
Transport Driver
UBER-LYFT-LIMO
Boston, MA
01.2023 - Current
- Transported clients to specified destinations safely and on-time.
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Car Driver
AZE SERVICE
BROOKLYN, NEWYORK
05.2022 - 01.2023
- Drove passengers from pick-up points to deliver to destination.
Maintenance Technician
Platinum Property Management Services
Brooklyn, NY
11.2021 - 03.2022
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Inspected building interiors and exteriors for needed repairs or replacements.
Main Grill Cook
Soup N Burger
Brooklyn, NY
08.2021 - 11.2021
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
- Cooked hamburgers, hot dogs, chicken breasts, steaks, fish fillets and other meats according to recipes or customer specifications.
Main Grill Cook
opera restaurant
Brooklyn, NY
08.2020 - 07.2021
- Ensured that all food products were stored in accordance with health regulations.
- Maintained knowledge of current menu items ingredients and their respective cooking methods.
Restaurant Manager
SHAKE SHAKE TURKIYE
Istanbul, TURKIYE
11.2012 - 08.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
Restaurant Waiter
HOTEL INN ISTANBUL CITY
ISTANBUL, TURKIYE
07.2012 - 11.2012
- Greeted and seated customers promptly, courteously, and professionally.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
Restaurant Waiter
THE MARMARA TAKSIM
ISTANBUL, TURKEY
01.2012 - 06.2012
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus to patrons, answered questions about menu items and made recommendations.
Restaurant Manager
MARIPOSA RESTAURANT
ISTANBUL, TURKYE
11.2009 - 01.2011
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
Cashier Assistant Manager
TIKE BAHCESEHIR
ISTANBUL, TURKIYE
12.2006 - 10.2007
- Managed and trained cashiers on proper cash handling procedures.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Provided guidance and assistance to new hires during the onboarding process.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
Waiter's Assistant
7 FOOD SERVICE ISTANBUL
ISTANBUL, TURKIYE
01.2004 - 11.2005
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
SUPERVIZOR
BURGER KING CAROUSEL ISTANBUL
ISTANBUL, TURKIYE
08.1997 - 12.1999
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
Education
Some College (No Degree) - Aviation Management
ISTANBUL UNIVERSITY
ISTANBULSkills
- Shipment Verification
- Tractor-trailer driving
- Freight transportation
- Managing paperwork
- Documentation Control
- Coordinating documents
- Schedule Maintenance
- Passenger transport
- Mechanical Maintenance
- Safe Driving Practices
- Cost Control
- Beverage knowledge
- Food and Beverage Operations
- Money Handling
- Staff Supervision
- Kitchen staff coordination
Accomplishments
- The store with highest score in Shaya Turkey's hygiene audit
Timeline
Transport Driver
UBER-LYFT-LIMO
01.2023 - Current
Car Driver
AZE SERVICE
05.2022 - 01.2023
Maintenance Technician
Platinum Property Management Services
11.2021 - 03.2022
Main Grill Cook
Soup N Burger
08.2021 - 11.2021
Main Grill Cook
opera restaurant
08.2020 - 07.2021
Restaurant Manager
SHAKE SHAKE TURKIYE
11.2012 - 08.2020
Restaurant Waiter
HOTEL INN ISTANBUL CITY
07.2012 - 11.2012
Restaurant Waiter
THE MARMARA TAKSIM
01.2012 - 06.2012
Restaurant Manager
MARIPOSA RESTAURANT
11.2009 - 01.2011
Cashier Assistant Manager
TIKE BAHCESEHIR
12.2006 - 10.2007
Waiter's Assistant
7 FOOD SERVICE ISTANBUL
01.2004 - 11.2005
SUPERVIZOR
BURGER KING CAROUSEL ISTANBUL
08.1997 - 12.1999
Some College (No Degree) - Aviation Management
ISTANBUL UNIVERSITY
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