Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Umut Songur

Umut Songur

Fairfax,VA

Summary

Dynamic and adaptable professional with a proven track record at Lezset Bistro, excelling in customer service and team collaboration. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Committed to fostering a positive work environment while maintaining strict adherence to industry regulations.

Overview

8
8
years of professional experience

Work History

NV Kitchen

Driver
22000 Dulles Retail Plaza
01.2025 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Kitchen & Service Staff

Lezset Bistro
212 Cedar Lane
02.2022 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Liaised with management and other departments to maintain smooth operations.
  • Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.

Kale Tobacco Shop

Sales Service
08.2019 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Liaised with management and other departments to maintain smooth operations.
  • Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.

Balikci Resat

Menager
Turkey
01.2017 - 03.2019
  • Provided high-quality customer service, including taking orders, serving food, and ensuring guest satisfaction.
  • Managed procurement and purchasing processes by coordinating with suppliers and monitoring inventory levels.
  • Ensured smooth daily operations by balancing service tasks and supply chain responsibilities.
  • Developed strong communication and multitasking skills in a fast-paced environment.

Education

Machine Engineering Tecnician -

Uludag University
Bursa Turkey
06.2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking
  • Calm under pressure
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

Turkish
Full Professional
Kurdish
Full Professional
Arabic
Limited Working
English
Professional Working

Timeline

NV Kitchen

Driver
01.2025 - 07.2025

Kitchen & Service Staff

Lezset Bistro
02.2022 - 08.2024

Kale Tobacco Shop

Sales Service
08.2019 - 06.2021

Balikci Resat

Menager
01.2017 - 03.2019

Machine Engineering Tecnician -

Uludag University
Umut Songur