Umut Songur
Fairfax,VA
Summary
Dynamic and adaptable professional with a proven track record at Lezset Bistro, excelling in customer service and team collaboration. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Committed to fostering a positive work environment while maintaining strict adherence to industry regulations.
Overview
8
8
years of professional experience
Work History
NV Kitchen
Driver
22000 Dulles Retail Plaza
01.2025 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Kitchen & Service Staff
Lezset Bistro
212 Cedar Lane
02.2022 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Provided guidance and support to junior staff members in achieving performance goals.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
Kale Tobacco Shop
Sales Service
08.2019 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Provided guidance and support to junior staff members in achieving performance goals.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
Balikci Resat
Menager
Turkey
01.2017 - 03.2019
- Provided high-quality customer service, including taking orders, serving food, and ensuring guest satisfaction.
- Managed procurement and purchasing processes by coordinating with suppliers and monitoring inventory levels.
- Ensured smooth daily operations by balancing service tasks and supply chain responsibilities.
- Developed strong communication and multitasking skills in a fast-paced environment.
Education
Machine Engineering Tecnician -
Uludag University
Bursa Turkey 06.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Languages
Turkish
Full Professional
Kurdish
Full Professional
Arabic
Limited Working
English
Professional Working
Timeline
NV Kitchen
Driver
01.2025 - 07.2025
Kitchen & Service Staff
Lezset Bistro
02.2022 - 08.2024
Kale Tobacco Shop
Sales Service
08.2019 - 06.2021
Balikci Resat
Menager
01.2017 - 03.2019
Machine Engineering Tecnician -
Uludag University