Results-oriented professional with a strong history of enhancing organizational efficiency and client satisfaction. Expertise in office management, event coordination, and front desk operations, including customer inquiries and appointment scheduling. Proven ability to streamline processes and improve workflow, contributing to a positive workplace atmosphere. Effective communicator with a focus on fostering clear interactions among clients and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist /Clinical Scheduler
Rio Grande Regional Hospital
Del Norte
06.2024 - 12.2024
Streamlined front desk operations by effectively managing phone calls, accurately entering patient demographics and assisting walk in patients
Demonstrated strong multitasking while managing numerous tasks simultaneously under tight deadlines
Sorted incoming mail and directed to correct personnel each day.
Answered, screened, and forwarded incoming phone calls.
Managed company database and ensured the accuracy of contact information.
Maintained an organized filing system of confidential client information in accordance with company policy.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Event Coordinator/Food and Beverage Operations Manager
Rio Grande Club & Resort
South Fork
10.2021 - 12.2024
Cultivated relationships with key stakeholders, including vendors, sponsors, and community leaders.
Developed program activities, agendas, and budgets aligned with client requirements.
Collaborated with professional and trade associations to execute successful events.
Organized vendor contracts, negotiated fees, and ensured regulatory compliance.
Engaged with customers to gather event requirements and identify opportunities.
Conducted site visits to assess venue suitability and address logistical challenges.
Negotiated contracts with venues, caterers, and entertainment providers for optimal terms.
Business Development Specialist
Delta Mechanical Inc
Mesa
10.2019 - 04.2021
Identified, evaluated, and pursued new business opportunities to expand corporate reach.
Developed and implemented business development strategies to increase market share.
Provided assistance to prospective clients to encourage high level of customer service.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Addressed customer questions and concerns regarding products and services.
Identified customer needs by asking questions and advising on best solutions.
Collaborated cross-functionally within the organization to ensure successful execution of projects.
Education
Some College (No Degree) - EMT
Trinidad State Jr. College
Alamosa, CO
Skills
Executive team leadership
Inventory report generation
Client/vendor relationship
Project coordination
Service-oriented mindset
Microsoft office/Excel
Reception management
Reliable and punctual
Affiliations
Attend Hill Church
Volunteer in Church activities
Adopt a grand parent
Certification
CPR
Languages
Some Spanish
Limited
References
References available upon request.
Timeline
Receptionist /Clinical Scheduler
Rio Grande Regional Hospital
06.2024 - 12.2024
Event Coordinator/Food and Beverage Operations Manager