Una Chi
Alamogordo,NM
Summary
Results-driven professional with a proven track record in developing and implementing undergraduate and graduate-level courses. Skilled lecturer adept at promoting active learning through hands-on, discussion-based, and remote learning strategies. Recognized for leadership abilities, successfully guiding teams and managing complex projects to achieve strategic objectives. Excels in streamlining processes, maintaining high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. Highly organized team contributor experienced in handling multiple projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and consistently meeting deadlines.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Chef
Albertsons
06.2023 - 08.2024
- Fry cook/hot bar at deli
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored food production to verify quality and consistency.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
Housekeeping
The Medora Foundation
06.2024 - 07.2024
- Housekeeping for Elkhorn Quarters: Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Lost my housing with friend, needed her personal space...., and had to come home early.
Assistant Manager
Dollar General
10.2022 - 12.2022
- Till, stock, receive, clean.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Librarian Assistant
Elgin Public Library
10.2014 - 06.2019
- Check, shelve books, submit new titles to State Library, serve customers, update computers, clean
- Left when no COVID precautions taken - main clientele elderly, moms, and children.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected and processed fines on overdue library materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Processed library card applications and maintained patron records with accurate contact information.
- Helped children select appropriate reading level library books.
- Maintained secure environment by monitoring visitors at front desk.
- Collected fees, fines and donations for balanced library finances.
- Set up computer and digital device access, providing assistance with use and operation.
- Monitored library environments to maintain safe, hazard-free settings.
- Offered basic reference assistance to support information needs.
- Managed library materials for accurate record-keeping.
- Provided basic computer assistance to help patrons access needed resources.
- Kept detailed records of lending transactions and library users.
- Checked out and checked in materials to support patron circulation needs.
- Processed receipt of new book, audio visual and computer software inventory.
- Helped patrons locate resources using catalog and circulation systems.
- Created welcoming and comfortable space by keeping library clean and organized.
- Utilized computer databases to locate library materials.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Processed library card applications to provide access to library services.
Statistical Consultant
Portland State University
03.2014 - 05.2014
- Analyzed trends and applied statistical methodology to complex data: Performed various analyses to quantify the Freshman experience in terms of courses taken, credit load, instructor types, class grades, and overall performance using data supplied by University Studies at Portland State University
- Coordinated with internal departments to resolve statistical issues and liaised with clients to define scope.
- Used statistics to make forecasts and provided projected figures.
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Results were presented via written data summaries, graphs, and with PowerPoint.
Data Analyst
YDSI Inc
05.2013 - 07.2013
- Follow up analyses, syntax, threshold examination/creation from prior contract work
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization techniques to present and explain complex data sets.
- Created data models to support decision-making processes.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
Evaluator
Portland Public Schools
05.2012 - 08.2012
- Temporary limited term position of Evaluator – ETC Lottery Modeling for Research, Evaluation, and Assessment with Portland Public Schools at the BESC.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Recommended school lottery operational improvements based on tracking and analysis of entrant student data.
- Evaluated current processes to develop improvement plans.
Adjunct Professor
Portland State University
03.2012 - 06.2012
- Taught PSY 46/562.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Used exams, quizzes and assignments to assess student comprehension.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Developed curriculum standards, lesson plans and syllabi.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Applied innovative teaching methods to encourage student learning objectives.
Consultant
Portland Community College
03.2012 - 04.2012
- Analyst of departmental assessment survey data – mandated for accreditation – focused on SelfReflective Thinking and Professional Development
- Full charge of analysis questions, results, and reporting to task force
- Learned how awesome people are out in the 'real' world, how hungry they are for what I can offer, and the great uses they can make of what I have to offer.
Consultant
IRRE
06.2011 - 09.2011
- Project contract (directly for YDSI)
- Liaised with clients to define scope.
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Evaluated statistical techniques and extracted measure information from research data to provide different ways to assess robustness of research outputs (validity and reliability).
- Perform analyses to construct thresholds to be used in presenting data results to the client and the individual Clubs
- Developed software applications for statistical modeling and graphic analysis to understand data and drive accurate insight.
- Share analysis results in Excel files for team meetings
- Write up the steps in the analytic process and contribute to write up of the final results
- Provide documented copies of all syntax files used for analyses
Research Assistant
Portland State University
04.2006 - 08.2011
- Worked in the Motivation Research Lab: Assisted in all phases of research - item generation, survey design, data collection, entry and cleaning, analysis and graphical presentations
- Primary topics of research: investigate the dynamics of engagement motivation in school, it’s antecedent and outcome relationships for at-risk youth, and assess the impact of the Learning Garden Laboratory on middle school students' academic engagement and motivation/achievement (from a multi-cultural perspective)
- Provided support and guidance to junior lab staff.
- Collaborated with researchers and scientists to design and execute experiments.
- Trained and supervised junior technicians in laboratory protocols.
- Participated in research projects by designing and executing experiments.
- Analyzed results using analytical software and created reports.
Adjunct Instructor
Portland State University
06.2010 - 08.2010
- Taught survey course of Human Development – performed all duties and tasks therein
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.
Wildlife Technician
Washington State Fish and Wildlife
06.2006 - 10.2006
- Fancy way of saying I cleaned cages, fed/weighed pygmy bunnies (captive breeding program) and did general muck work
- Recorded and analyzed data to produce reports of results.
- Obtained wildlife biological data through trapping and tagging animals and waterfowl.
- Participated in habitat development and improvement activities.
- Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
Office Manager
Production Sawing
08.2003 - 12.2005
- Manage the office of a small business servicing anyone who needs metal sawn –clients including heavy industry, high tech testing, local craftsmen and retail manufacturers
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for 8 employees.
Director of Operations
Mattecheck and Associates
06.1995 - 11.2002
- Licensed Life/Heath Individual/Group insurance agent
- Ran commissions/licensing for agency.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reviewed external contracts to advise customers on insurance requirements and potential liability.
- Liaised with estimating department to get project-specific quotes from brokers.
- Interacted with clients to assist with insurance needs.
- Prepared applications, documents and data to renew insurance policies.
- Maintained compliance by submitting states' registration and annual reporting.
- Performed research to keep appraised of changes in insurance market.
- Maintained confidentiality of patient finances, records, and health statuses.
- Coordinated with contracting department to resolve payer issues.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff members of operations, finance and clinical departments.
Sales Floor Manager
Rich's Cigar Store
01.1991 - 12.1993
- Started at register, ended up floor manager and in charge of the magazine/newspaper supply/demand part of the shop.
- Partnered with operations team to achieve company revenue and profit goals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Assisted customers with tobacco, magazine, and newspaper selection through carefully curated questions.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
Education
Ph.D. - Research design & methodology
Portland State University
Portland, OR04.2014
Master's - Psychology
Portland State University
Portland, OR03.2013
Bachelors - Psychology
Portland State University
Portland, OR01.1993
Skills
- Administrative experience
- Analysis skills
- Assistant manager experience
- Banking
- Beginner Dutch
- Bookkeeping
- Cash Handling
- Cash register / Cash handling
- Cataloging
- Clerical experience
- Communication skills
- Cooking
- Curriculum development
- Customer service
- Data Analysis
- Data collection
- Editing
- Employee Orientation
- Higher education teaching
- Human Resources
- Human resources
- Laboratory experience
- Library services
- Management
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
- Office Management
- Office management
- Organizational Skills
- Payroll
- Presentation skills
- Program Development
- Proofreading
- Research
- Retail sales
- Sales
- Statistics
- Store management
- Supervising experience
- Teaching
- Tutoring
- Windows Documentation
- Writing skills
- Regulatory Compliance
- Resource Management
- Equipment Maintenance
- Workflow Optimization
- Food presentation
- Food quality
- Effective Communications
- Sanitation Practices
- Kitchen equipment operation and maintenance
- Portion and cost control
Certification
- Food Handler Certification
- Driver's License, 04/01/24, 04/01/26
Assessments
- Administrative assistant/receptionist, Proficient, 01/01/23
- Assessing risks, enforcing security standards, and handling complaints, Proficient
- Attention to detail, Proficient
- Automotive maintenance, Proficient
- Basic computer skills, Proficient
- Bookkeeping, Proficient
- Building positive and productive relationships with families of children ages 0–3, Proficient
- Building relationships for childcare providers, Proficient
- Calculating and determining the accuracy of financial data, Proficient
- Case management & social work, Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives, Proficient
- Customer focus & orientation, Proficient
- Customer service, Proficient
- Data entry: Attention to detail, Proficient
- Maintaining data integrity by detecting errors, Proficient
- Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams, Proficient
- Early childhood development, Proficient
- Home health aide skills, Proficient
- Identifying and resolving common customer issues, Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information, Proficient
- Influencing and negotiating with customers, Proficient
- Interstate truck driving, Proficient
- Knowledge of the development of children ages 0-3 and of ways to foster that development, Proficient
- Knowledge of various Microsoft Excel features, functions, and formulas, Proficient
- Knowledge of vehicles, vehicle maintenance, and repairs, Proficient
- Learning agility, Proficient
- Learning and applying new information, Proficient
- Management & leadership skills: Impact & influence, Proficient
- Management & leadership skills: Planning & execution, Proficient
- Managing accounts in QuickBooks, Proficient
- Managing physician schedules and maintaining accurate patient records, Proficient
- Medical receptionist skills, Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions, Proficient
- Office manager, Proficient
- Performing basic computer operations and troubleshooting common problems, Proficient
- Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities, Proficient
- Planning and managing resources to accomplish organizational goals, Proficient
- Preparing financial records according to federal policies, Proficient
- Principles of accounting, Proficient
- Providing care to patients in a home setting, Proficient
- Providing medical care to animals in a veterinary setting, Proficient
- Regulations and safe driving practices for long-distance trucking, Proficient
- Responding to challenging team situations at work, Proficient
- Responding to customer situations with sensitivity, Proficient
- Sales skills, Proficient
- Scheduling and budgeting, Proficient
- Security guard skills, Proficient
- Spreadsheets with Microsoft Excel, Proficient
- Supervisory skills: Motivating & assessing employees, Proficient
- Teamwork: Interpersonal skills, Proficient
Timeline
Housekeeping
The Medora Foundation
06.2024 - 07.2024
Chef
Albertsons
06.2023 - 08.2024
Assistant Manager
Dollar General
10.2022 - 12.2022
Librarian Assistant
Elgin Public Library
10.2014 - 06.2019
Statistical Consultant
Portland State University
03.2014 - 05.2014
Data Analyst
YDSI Inc
05.2013 - 07.2013
Evaluator
Portland Public Schools
05.2012 - 08.2012
Adjunct Professor
Portland State University
03.2012 - 06.2012
Consultant
Portland Community College
03.2012 - 04.2012
Consultant
IRRE
06.2011 - 09.2011
Adjunct Instructor
Portland State University
06.2010 - 08.2010
Wildlife Technician
Washington State Fish and Wildlife
06.2006 - 10.2006
Research Assistant
Portland State University
04.2006 - 08.2011
Office Manager
Production Sawing
08.2003 - 12.2005
Director of Operations
Mattecheck and Associates
06.1995 - 11.2002
Sales Floor Manager
Rich's Cigar Store
01.1991 - 12.1993
Ph.D. - Research design & methodology
Portland State University
Master's - Psychology
Portland State University
Bachelors - Psychology
Portland State University
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