UNAY FIGUEROA
Professional Medical Coder
Hialeah,FL
Summary
Consider myself as a hardworking and reliable person with strong background in operating cash registers, stocking merchandise, keeping areas clean and neat, and with Great skills in the customer service field. Highly organized, proactive and punctual with team-oriented mentality. Reliable Medical Coder with a background in document oversight, data security procedures and resolving coding errors. Detail-oriented performer with medical terminology knowledge. Considered a team player with exemplary multitasking skills. Energetic Clerical and professional Medical Coder offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
The Ritz Carlton
Key Biscayne, FL
01.2017
- Operated POS terminals to input orders, split bills and calculate totals
- Anaged closing duties, including restocking items and reconciling cash drawer
- Ecommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Romoted desserts, appetizers and specialty drinks
- Iscussed alternative selections with chef for guests with food allergies or gluten-free requests
- Atisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Ompleted opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Leaned dining area between guests with efficient sweeping, glass washing and spill removal
- Aximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Rranged each place setting attractively and verified all items were clean and free from water spots and chips
Front Desk Medical Receptionist
La Colonia Medical Center
North Miami, FL
09.2021 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Supported office staff and operational requirements with administrative tasks.
Front Desk Medical Receptionist
Doctors Medical Center
Miami Gardens, FL
04.2021 - 09.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Enhanced office productivity by handling high volume of callers per day.
Food Runner
The Ritz Carlton Hotel
Key Biscayne, FL
05.2012 - 01.2017
- Reset tables between guests, including refilling condiments and wiping down all surfaces
- Ompleted final preparations of dishes and quickly delivered items to customers
- Orked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant
- Ollected empty plates and glasses to minimize bussing requirements between customers
- Esponded quickly to customer concerns and inquiries and provided appropriate answers
- Rovided outstanding customer service to every guest according to The Ritz Carlton's guidelines
- Ept the buffet restocked with the correct food items
- Oached newly hired employees to train on the restaurant's process flow and safety procedures
Pharmacy Assistant
Navarro
Miami Lakes, FL
11.2011 - 05.2012
- Arranged pharmacy goods in an appealing manner according to merchandising planograms and end cap placement needs
- Repared medication labels with item name and quantity
- Upported the pharmacist in preparing prescriptions daily
- Elped pharmacy staff prepare medications and fill orders
- Aintained pharmacy counter and related areas in clean, neat and organized fashion
- Estocked shelves and prepared expired drugs for return
- Ssisted pharmacist in daily operations tasks and administrative tasks
- Ncreased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
Customer Service Cashier
Navarro
Miami Lakes, Florida
05.2011 - 10.2011
- Redeemed coupons and cross-sold products
- Otified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Nswered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Elped customers find specific products, answering questions and offering advice
- Roperly verified customer identification for alcohol or tobacco purchases
- Roubleshot and resolved issues with cash registers, card scanners and printers
- Rained new team members in cash register operation, stock procedures and customer service
- Earned roles of other departments to provide coverage and keep store operational
- Ounted product stock to maintain inventory records
Cashier
Pollo Tropical
Homestead, FL
01.2011 - 03.2011
- Helped customers find specific products, answering questions and offering advice
- Rove sales and add-on purchases by promoting specific item options to customers
- Nspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Aintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Education
Professional Medical Coding - Professional Medical Coding
AAPC
USA 05.2021 - 12.2021
Skills
- Detail-Oriented
- Shipment Procedures
- Product Location
- Credits and Refunds
- Payment Processing
- Feedback Acceptance
- Taking Client Histories
- Critical Thinking
- Technical Library Maintenance
- Supply Ordering
- Medical Charting
- Cleaning and Sterilizing
- Medical Recordkeeping
- Data Entry Software
- Customer Service
- Verbal and Written Communication
- Time Management
- Appointment Scheduling
- Invoice Preparation
- Organization and Time Management
- Medical Report Preparation
- Problem Solving
- HIPAA Compliance
- CPR Certified
- Scheduling Tests and Procedures
- Patient Database Maintenance
- Medical Coding
- Patient Interviews
- Maintaining Financial Records
- Patient Billing
- Message and Report Transcription
- Collaboration and Teamwork
- Data Entry
- CPT Coding
- Employee Scheduling
- Medical Records Verification
- Invoice Processing
- Adaptable and Flexible
- Payment Scheduling and Collection
- Patient Referral
- Documentation Review
- Flexible Schedule
- Data Management
- Patient Eligibility Requirements
- Insurance Forms
- Referral Verification
- EHR Software
- Patient Health Information Access
- Calendar and Appointment Management
- Cash Handling
- Insurance Authorizations
- Computer Proficiency
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Medical Receptionist
La Colonia Medical Center
09.2021 - Current
Professional Medical Coding - Professional Medical Coding
AAPC
05.2021 - 12.2021
Front Desk Medical Receptionist
Doctors Medical Center
04.2021 - 09.2021
The Ritz Carlton
01.2017
Food Runner
The Ritz Carlton Hotel
05.2012 - 01.2017
Pharmacy Assistant
Navarro
11.2011 - 05.2012
Customer Service Cashier
Navarro
05.2011 - 10.2011
Cashier
Pollo Tropical
01.2011 - 03.2011
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