Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Undrea Jackson
Kingwood,TX
Summary
Overview
10
years of professional experience
8
years of post-secondary education
Work History
Willis Towers Watson Via Benefits
Licensed Benefits Advisor
2022.07 - 2022.12 (5 months)
Job overview
- Managed over 20-30 participant calls per day
- Helped retired employees understand Medicare benefits
- Explained health plan options and worked with plan vendors
- Resolved accounts accurately and quickly as possible
- Carried out day-to-day duties accurately and efficiently
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Alight Solutions
Benefits Administrator
2017.08 - 2018.02 (6 months)
Job overview
- Managed over 20-30 participant calls per day
- Assisted active and retired employees with Health and Welfare Benefits
- Processed changes, update personal data and provide support for utilizing online tools
- Retained and grow our client customer base
- Reviewed benefits paperwork for accuracy and completeness
- Located providers for employee medical, dental and life
Honda of Spring
Service Administrator
2013.05 - 2016.05 (3 years)
Job overview
- Meticulously monitored and secured clients' portfolios by conducting adequate updates, properly calculating balances, and processing
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Premier Personnel Consulting
Recruiting Assistant
2012.04 - 2012.06 (2 months)
Job overview
- Pre-screened applicants and scheduled interviews with appropriate team members if needed
- Updated candidate profiles using Taleo
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process
- Maintained filing system of current, prospective and future positions
- Coordinated schedules to arrange management interviews with applicants
Railcrew Xpress
Driver
2008.01 - 2012.04 (4 years & 3 months)
Job overview
- Performed daily safety inspection of vehicle
- Adhered to all appropriate local and state safety regulations
- Provided efficient and safe transportation to engineers, conductors, repair crews, maintenance crews and other crew members of the railroad industry
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Kept detailed mileage and fuel reports to track overall fuel costs
- Cleaned vehicle regularly to maintain professional appearance
Fort Worth ISD
Substitute Teacher
2009.09 - 2010.06 (9 months)
Job overview
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Upheld classroom routines to support student environments and maintain consistent schedules
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
Houston Airport System
Airport Operations Assistant
2006.05 - 2007.04 (11 months)
Job overview
- Provided routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies
- Broadcasted information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual
- Monitored access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
University of Phoenix Houston, TX
MBA from Human Resources Management
2011.08 - 2013.08 (2 years)
University Overview
Southeastern Oklahoma State University Durant, OK
Bachelor of Science from Aviation Management
1999.08 - 2005.12 (6 years & 4 months)
University Overview
Skills
- Microsoft Office
- Performing software, hardware, and network operations.
- Analytical Skills
- Customer Service
- POS
- Event Planning
- Problem Resolution
- HIPAA
- ATS
- Operations
- Explaining Benefits
- Jira
- Materials Research
Timeline
Licensed Benefits Advisor
Willis Towers Watson Via Benefits
2022.07 - 2022.12 (5 months)
Benefits Administrator
Alight Solutions
2017.08 - 2018.02 (6 months)
Service Administrator
Honda of Spring
2013.05 - 2016.05 (3 years)
Recruiting Assistant
Premier Personnel Consulting
2012.04 - 2012.06 (2 months)
University of Phoenix
MBA from Human Resources Management
2011.08 - 2013.08 (2 years)
Substitute Teacher
Fort Worth ISD
2009.09 - 2010.06 (9 months)
Driver
Railcrew Xpress
2008.01 - 2012.04 (4 years & 3 months)
Airport Operations Assistant
Houston Airport System
2006.05 - 2007.04 (11 months)
Southeastern Oklahoma State University
Bachelor of Science from Aviation Management
1999.08 - 2005.12 (6 years & 4 months)
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