Undrea Johnson
Dallas
Summary
Detail-oriented professional with a strong background in customer service. Proven ability to resolve inquiries efficiently and implement safety protocols, enhancing the overall shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fashion Team Associate
Walmart
Dallas, TX
09.2025 - Current
- Oversaw inventory accuracy by conducting regular stock checks and performing data entry tasks.
- Engaged with team members to streamline processes and ensure a positive shopping experience for customers.
- Implemented safety protocols to ensure secure handling of merchandise during customer interactions.
- Organized products to enhance promotional strategies and optimize seasonal display effectiveness.
Material Handler
JT Logistics
DeSoto, TX
04.2025 - 06.2025
- Utilized pallet jacks to streamline material movement, supporting warehouse logistics.
- Facilitated efficient inventory management to ensure accurate stock counts and proper labeling of items.
- Facilitated teamwork to uphold cleanliness and organization of workspaces.
- Oversaw proper handling of goods during loading and unloading processes, minimizing risk of damage to shipments.
- Designed and assembled pallets to facilitate distribution to Daiso retail locations.
Package Handler
FedEx
Lancaster, TX
02.2024 - 02.2025
- Sorted and organized packages for efficient processing and distribution
- Collaborated with team members to meet daily operational targets and deadlines
- Assisted in loading and unloading trucks, ensuring safe handling of packages
- Maintained cleanliness and organization of work area to promote safety standards
Remote Customer Service Representative
Chewy
Richardson, TX
02.2024 - 10.2024
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Managed order processing and tracking using internal systems, enhancing overall customer satisfaction.
- Collaborated with team members to improve service protocols, contributing to a more efficient workflow.
- Facilitated communication between departments to streamline issue resolution and enhance customer experience.
Cashier
Serious Pizza
Dallas, TX
07.2023 - 02.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment methods.
- Assisted in maintaining cleanliness and organization of work areas to enhance customer experience.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Trained new cashiers on operational procedures and best practices for excellent service delivery.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
Passport Application Processor
Citibank
Irving, TX
09.2023 - 12.2023
- Processed and verified application documents for accuracy and completeness.
- Utilized proprietary software to input and track application status efficiently.
- Reviewed compliance with regulatory requirements in documentation submissions.
- Optimized workflow processes to reduce processing time for applications.
Sales Representative
AT&T
Farmers Branch, TX
07.2023 - 09.2023
- Cultivated customer relationships to identify needs and deliver customized solutions.
- Delivered engaging presentations and demonstrations to highlight product features and benefits.
- Oversaw customer account management to enhance satisfaction and retention through proactive follow-ups.
- Engaged with team members to strategize and implement initiatives aimed at meeting sales targets and enhancing performance.
Education
High School Diploma -
Wilmer Hutchins High School
Hutchins, TX05-2020
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Positive attitude
- Teamwork and collaboration
- Computer skills
- Clear communication
- Workplace safety
- Quality assurance
- Data entry
Certification
- Licensed Level 2 security
Timeline
Fashion Team Associate
Walmart
09.2025 - Current
Material Handler
JT Logistics
04.2025 - 06.2025
Package Handler
FedEx
02.2024 - 02.2025
Remote Customer Service Representative
Chewy
02.2024 - 10.2024
Passport Application Processor
Citibank
09.2023 - 12.2023
Cashier
Serious Pizza
07.2023 - 02.2024
Sales Representative
AT&T
07.2023 - 09.2023
High School Diploma -
Wilmer Hutchins High School