Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Uneek Shakir

District Heights,MD

Summary

Service-oriented Library Technician with proven success helping patrons and librarians with routine needs and special projects. Dependable managing library materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Automotive Technician

Hertz Global Holdings
11.2013 - Current
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.

Automotive Service Advisor

Firestone Auto Care
03.2006 - 11.2013
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.

Library Technician

Library Of Congress Professional Guild/afscme Local 2910, American Federation Of State, County And Municipal Employees
09.2002 - 03.2006
  • Enhanced library user experience by providing efficient customer service and assistance with various resources.
  • Streamlined book circulation process by maintaining an organized and accurate database of materials.
  • Assisted patrons in locating materials, enabling them to conduct research more effectively.
  • Collaborated with librarians to develop informative and engaging displays to promote library resources.
  • Conducted inventory audits for accurate record-keeping and timely identification of missing or damaged items.
  • Trained new Library Technicians, ensuring they were familiar with library policies and procedures for optimal performance.
  • Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
  • Utilized advanced cataloging techniques for precise organization of library materials, improving overall accessibility for users.
  • Implemented new shelving strategies that maximized available space without compromising ease of access for patrons.
  • Coordinated with school faculty or external organizations on special projects requiring library-based resources or expertise.
  • Promoted digital resources such as e-books and online databases to increase usage rates among library patrons.
  • Maintained and updated patron records in library system database.
  • Catalogued and sorted books and library materials.
  • Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.

Education

No Degree - School of Business

Howard University
Washington, DC
09.1991

High School Diploma -

Central High School
Capitol Heights, MD
07.1991

Skills

  • Customer Service
  • Job Scheduling
  • Changing Oil
  • Estimating Work
  • Electrical Failure Repairs
  • Ticket Writing
  • Calibration Understanding
  • System Repairs
  • Issue Resolution
  • Inspecting Vehicles
  • Vehicle Inspection
  • Records Management
  • Library Instruction
  • Catalog maintenance
  • Customer service
  • Digital archiving
  • Shelving organization
  • Copyright knowledge
  • Cataloging expertise
  • Library software proficiency
  • Catalogue and Sort Procedures
  • Library Management Systems

Certification

  • AST - Advanced Service Technician
  • Certified Alignment , Specialist

Timeline

Automotive Technician

Hertz Global Holdings
11.2013 - Current

Automotive Service Advisor

Firestone Auto Care
03.2006 - 11.2013

Library Technician

Library Of Congress Professional Guild/afscme Local 2910, American Federation Of State, County And Municipal Employees
09.2002 - 03.2006

No Degree - School of Business

Howard University

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE
Uneek Shakir