Uneikwa Gathright
Chicago,IL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Perioperative Services Administrative Coordinator
University Of Chicago Medicine
02.2013 - Current
- Company Overview: Clinical & Procedural Services
- Creating and executing schedules, providing support to medical staff and administrators, managing supplies, assist with daily operations of the surgery department
- Proficient in use of the Epic charting system, and Kronos time keeper
- Process KCI wound vacs rental and returns for Trauma department.
- Coordinating ICU transfers/ transports, booking and scheduling procedures for patients.
- Interact with HOA, Chaplain, law enforcement , and violence recovery.
- Completed bi-weekly payroll for 100 employees.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Customer Insurance Representative
Kelly Services, Inc.
05.2010 - 02.2013
- Company Overview: Allstate Insurance Company: Customer Insurance Representative (National Catastrophe)
- Actively listened to customer issues or questions, demonstrated compassion and displayed empathy for caller's situation; ensuring facilitation of first call resolution and customer satisfaction on all transactions
- Provided accuracy in processing changes to customer policies based on information provided and identified opportunities requiring transfer to licensed representative or scheduling property inspections assigning available adjusters.
- Performed policy renewal and record retention.
- Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining high level of customer satisfaction.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
Pharmacy Sales Associate
Wal-Mart Stores, Inc.
02.2009 - 04.2010
- Maintained patient confidentiality and follow all practices consistent with Privacy Act
- Provided excellent customer service by managing customer's prescription end-to-end process: filing prescriptions, invoices, reports, correspondence and memos
- Maintained properly merchandised department through stock rotation and checking inventory for expired products.
- Practiced safe work habits by following all safety and emergency policies and procedures
- Managed approximately 30 incoming calls, emails, and faxes per day.
- Organized medications for pharmacists to dispense by preparing labels, reading medication orders and prescriptions, assembling intravenous solutions and calculating quantities.
- Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
Education
Bachelor of Science - Business Management
Robert Morris College
Chicago, IL2004
High School Diploma -
Kelvyn Park
Chicago, IL1996
Skills
- Microsoft Office Word
- PowerPoint
- Excel
- Windows XP
- NextGen
- Mainframe systems
Attention to Detail
Data Entry
File Organization
Team Collaboration
Office Administration
Time Management
Document Management
Staff Scheduling
Clinical Workflow Analysis
Medical terminology understanding
References
- Osbelia Castillo, Project Management Specialist, Fashion Producer, Writer/Contributor/Editor, Tax Professional, 773-370-9862, osbe@comcast.net
- Angie Ford, Laboratory Technician, Certified Phlebotomist, Elbow Woods Memorial Hospital, 708-682-6064, aford2680@yahoo.com
- Shijuanna Johnson, Operating Room Coordinator, Certified Surgical Technologist, University of Chicago Medicine, 219-290-0003, terryshay11@att.net
Certification
- Pharmacy Technician License - 2009
Timeline
Perioperative Services Administrative Coordinator
University Of Chicago Medicine
02.2013 - Current
Customer Insurance Representative
Kelly Services, Inc.
05.2010 - 02.2013
Pharmacy Sales Associate
Wal-Mart Stores, Inc.
02.2009 - 04.2010
Bachelor of Science - Business Management
Robert Morris College
High School Diploma -
Kelvyn Park
- Pharmacy Technician License - 2009
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