Uneisha Young
Memphis
Summary
Results-driven professional with extensive experience in Project Management and Administrative Support. Proven expertise in workload assessment, priority setting, and delivering projects on time while maintaining meticulous attention to detail. Skilled in fostering interdepartmental communication and effectively coordinating multiple projects in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Tax Examiner Technician
Internal Revenue Service
02.2018 - Current
- Resolved fraudulent accounts, effectively addressing tax issues and discrepancies.
- Updated taxpayer accounts by reviewing relevant systems and case statuses.
- Ensured accurate tax adjustments by inputting data into automated systems.
- Identified tax fraud indicators, making informed decisions on taxpayer data.
- Educated taxpayers on compliance measures for tax liabilities and filing requirements.
- Analyzed tax returns for accuracy, ensuring compliance with federal regulations.
Data Catalog Entry Specialist
Door Dash-IT Remote (Ashton Carter Temp Service-Phoenix, Arizona)
08.2022 - 12.2023
- Achieved accurate catalog audits by conducting thorough reviews of barcodes.
- Enhanced product integrity through detailed research and writing of SKU descriptions.
- Resolved UPC code issues creatively, boosting overall product database accuracy.
- Streamlined data entry and reporting tasks using Google Sheets for efficiency.
- Communicated effectively with virtual teams, ensuring clarity in following directions.
- Demonstrated attention to detail while multitasking in a fast-paced environment.
Lead Tax Examiner Technician
Internal Revenue Service
01.2022 - 05.2022
- Balanced and monitored workload distribution among employees for timely task completion.
- Ensured equitable task distribution to meet established performance standards effectively.
- Rejected substandard work and escalated issues to supervisor for resolution.
- Provided training and support through classroom instruction and on-the-job coaching.
- Addressed informal complaints and reported employee performance and training needs.
Target Security Specialist/Lost Prevention
Target
06.2021 - 08.2021
- Enhanced guest experience by engaging and assisting on sales floor.
- Established a secure environment by maintaining safety standards throughout the store.
- Documented security incidents accurately to ensure compliance and accountability.
- Utilized escalation tools to resolve guest issues effectively and safely.
- Conducted merchandise recoveries and supported apprehensions per AP guidelines.
- Executed receipt checks to prevent theft of high-value items.
Customer Service Representative
Internal Revenue Service
11.2016 - 02.2018
- Enhanced taxpayer understanding by applying tax code effectively during calls.
- Resolved diverse issues by providing tailored solutions in a call center environment.
- Protected sensitive information through secure analysis of personal financial data.
- Determined outcomes using sound judgment to resolve taxpayer disputes effectively.
- Conducted thorough research across multiple databases to evaluate taxpayer records.
Mail/File Clerk
Internal Revenue Service
02.2014 - 11.2016
- Processed incoming and outgoing mail using postal and UPS systems.
- Ensured secure handling of campus support and mailroom operations.
- Delivered exceptional customer service in-person and via phone communications.
- Prepared documents for scanning with Image Control Technician efficiently.
- Proofread and processed correspondence for accurate mail distribution.
- Entered data and records using Microsoft and intranet systems.
Package Handler/Human Resource Assistant/Specialist
FedEx
08.2012 - 06.2015
- Streamlined assembly processes by efficiently supporting line workers and managing orders.
- Enhanced productivity by maintaining a full assembly line and using AS 400 system.
- Executed inventory management through scanning tickets and organizing stock efficiently.
- Provided comprehensive payroll guidance to upper management, ensuring accurate resolution.
- Compiled and analyzed data meticulously to address payroll and HR challenges.
- Delivered technical support for HR information systems, performing independent issue research.
Education
Graduate Certificate - Medical Assistant
Concorde Career College
Memphis, TN01.2013
High School Diploma -
Overton High School
Memphis, TN01.2006
Skills
- Recordkeeping and documentation
- Payment plan processing
- Deduction legitimacy
- Basic accounting principles
- Oral communication
- Account discrepancies
- Payment processing
- Audits
- Research
- Spreadsheet proficiency
- Tax compliance
- Delinquent account management
- Software applications
- Ethical standards
- Data analytics
- Research and documentation
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer.
Timeline
Data Catalog Entry Specialist
Door Dash-IT Remote (Ashton Carter Temp Service-Phoenix, Arizona)
08.2022 - 12.2023
Lead Tax Examiner Technician
Internal Revenue Service
01.2022 - 05.2022
Target Security Specialist/Lost Prevention
Target
06.2021 - 08.2021
Tax Examiner Technician
Internal Revenue Service
02.2018 - Current
Customer Service Representative
Internal Revenue Service
11.2016 - 02.2018
Mail/File Clerk
Internal Revenue Service
02.2014 - 11.2016
Package Handler/Human Resource Assistant/Specialist
FedEx
08.2012 - 06.2015
Graduate Certificate - Medical Assistant
Concorde Career College
High School Diploma -
Overton High School