Unethia Demeary
Camden,SC
Summary
Looking to bring excellent and consistent administrative and customer service experience to while continuing to make a positive influence through organization and communication with all potential Clients with a long term company.
Diligent Operational Manager role with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspen Dental
01.2019 - Current
- 5 years of direct-to-consumer consultative sales experience
- • Experience with loan origination, interest rates, and financing processes
- • Ability to build rapport quickly, listen actively, and earn patient trust
- Oversees the day-to-day operations of a business, ensuring efficiency, productivity, and profitability . I am responsible for coordinating resources, implementing processes, and solving problems to optimize workflows and achieve organizational goals. Key responsibilities include managing budgets, developing strategies, and supervising staff.
- Streamlined operational processes, enhancing efficiency and reducing downtime.
- Coordinated cross-functional teams to ensure seamless execution of daily operations.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
- Conducted regular audits of operational procedures, ensuring compliance with industry standards.
- Assisted in budget management, tracking expenditures to align with financial goals.
- Analyzed client needs and provided tailored recommendations for process improvements.
- Analyzed market trends to identify opportunities for business growth and improvement.
CNA/ Caregiver
Professional Development and Training Services
02.2016 - 12.2018
- Provided compassionate care to patients, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, documenting changes accurately to support nursing staff in patient assessments.
- Communicated effectively with patients and families, fostering trust and facilitating understanding of care procedures.
- Assisted in implementing individualized care plans, adapting approaches based on patient needs and preferences.
- Trained new staff on best practices for patient care, enhancing team efficiency and service quality.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Collected blood samples from patients using proper techniques to ensure safety and comfort.
- Assisted in maintaining laboratory equipment, ensuring optimal performance and compliance with health standards.
Receptionist
Sandhill Medical Foundation
03.2013 - 12.2017
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate medical records and patient information systems.
- Responded to patient inquiries, ensuring clear communication and support.
- Coordinated front desk operations, fostering a welcoming environment for patients.
- Processed insurance verifications and facilitated billing inquiries effectively.
- Collaborated with medical staff to streamline patient intake procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Fast Food Restaurant Manager
Chick-Fil-A
11.2010 - 05.2013
- Managed daily operations, ensuring adherence to company policies and exceptional customer service standards.
- Trained and supervised team members in service excellence and operational efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction levels and fostering loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
1 Year of College or a Technical or Vocational School - Phlebotomy
Professional Development & Training Services
Camden, SC05-2018
1 Year of College or a Technical or Vocational School - CNA
Professional Development & Training Services
CAMDEN, SC04-2018
High School Diploma - General High School Curriculum
Camden High School
CAMDEN, SC06-2007
Skills
- Customer service expertise 10 Years
- Based on my experience serving clients, patient and other staff I am ready to explore more within a company long term
- I have compiled a list of essential skills that are used By me daily I am a person who wants to succeed in the world of customer service that I find passion and love for
- Greeting clients with good customer service skills while knowing personally who they are upon arrival
- Scheduling appointments and Entering client's information into office database while verifying that patient's record is up to date and accurate
- Insurance Verification, assisting new clients to fill the registration form
- Collect and post payments including credit card transactions
- Electronically submitting/preparing insurance claims
- Organizes and maintains a filing system for clients charts
- Responds to clients inquiries by phone or email in timely manner Direct caller to appropriate personnel
- Makes appropriate changes in computer system under correct and client chart
- Verifies insurance coverage for planned treatment, coordinate benefits when multiple insurance policies
- Solicits referrals from patients
- Complete all daily cash report/ end of the day reports
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
Certification
- Certification Title: CNA, Issuing Organization: Professional Development Training services, Completion Date: 2018-05, Expiration Date: 2058-05
- Certification Title: CNA, Issuing Organization: Pearson Vue, Completion Date: 2018-04, Expiration Date: 2020-05
Languages
English
Full Professional
Additional Information
- Ability to communicate effectively in a professional and courteous manner even when being under pressure
- Willing to effectively participate as a team member with the office personnel and motivate others
- Committed to the protection of confidential information, records and/or reports
- Good organizational skills
- Know how to show good Leadership
- Self-motivated
- Time management
- Adaptability
- Patient and environment safety
- Proficient in basic skills in patient care
- Vital signs and patient observation
- Knowledgeable in medical terminology
- Supportive of family members
- Always Willing to learn new skills
- CPR and first aide certified 04/2025
- Billing Processing
- Scheduling appointments Accordingly
- Verify Insurance
- Excellent with All Scripts database
Awards
Started with Aspen Dental
December 2019 Started as a PSR
2019-2020 Office lead
2020-2023 Office Assistant Manager
2024- current Office Manager
Timeline
Operations Manager
Aspen Dental
01.2019 - Current
CNA/ Caregiver
Professional Development and Training Services
02.2016 - 12.2018
Receptionist
Sandhill Medical Foundation
03.2013 - 12.2017
Fast Food Restaurant Manager
Chick-Fil-A
11.2010 - 05.2013
1 Year of College or a Technical or Vocational School - Phlebotomy
Professional Development & Training Services
1 Year of College or a Technical or Vocational School - CNA
Professional Development & Training Services
High School Diploma - General High School Curriculum
Camden High School
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