Unice Omodele

• Provide care and assistance with the functions of daily living.

• Maintain residents’ health records/resident charts by timely documenting any changes in health, incidents, and observations of unusual occurrences.

• Maintain Medication Observation Records.

• Assist with self-administration of medication.

• Respond quickly to emergencies.

• Coordinate physician/hospital visits.

• Maintain confidentiality.

• Communicate effectively with all staff, residents, and their families.

• Assist customers in distress with professionalism, empathy, and compassion, recognizing that they may be frustrated, upset, or scared.
  Provide clear, effective communication, and genuine reassurance to manage expectations, adjusting your approach based on the customer’s circumstances to ensure a positive experience.
  Partner with service providers efficiently to coordinate and dispatch roadside assistance, providing accurate information, and ensuring timely support to customers.
  Make quick, informed decisions under pressure while staying calm and composed to ensure the best possible outcome.
  Enhance customer satisfaction and brand loyalty by delivering exceptional service and accurate assistance, especially in challenging and high-pressure situations.

• • The Resident Care Associate reports directly to the Family Experience Director, Pearl Director, or the Family Experience Director
  • The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and
  • This role includes providing hands-on care, and physical and emotional support as outlined in each resident’s Personalized Service Plan (PSP) while maintaining a safe, comfortable home-like environment
  • The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining under federal, state, and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents
  Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and/or accounted for
  • Knows and complies with all resident rights
  • Initiates, assigns, and assists with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues, and changes in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensure high-risk rooms are double-checked
  • Assist with conducting laundry rooms, and common areas – including bathrooms – checks for cleanliness and any exposed hazardous chemicals; and take appropriate action (i.e
  • contacting housekeeping, personally cleaning the room, securing the chemicals)

• Maximize sales opportunities by effectively answering and handling sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.
• • Actively and consistently support all efforts to simplify and enhance the customer experience.

• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.

• Researched customer inquiries and provided solutions in a timely manner.
• Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.