Unicks Henry
Orlando,FL
Summary
Experienced healthcare professional. Versatile in Computer Technician with experience in help desk environments, assisting both employees and customers with technical issues. Organized and a dependable candidate always willing to learn new responsibilities to help meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Advent Health
02.2023 - Current
- Worked closely with the Medical Director regarding patient satisfaction
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper billing.
- looked over time clock of employees.
Medical Receptionist
AdventHealth MedicalGroup
07.2021 - Current
- Maintain patients data and maintain reports up to date
- Preform administrative and clerical tasks
- Scheduled physician appointment, maintaining the schedule while providing excellent care to patients
- Train new Medical Receptionist in office
- check-in patients, while updating patient demographic data
- Completing health insurance authorization and verifying insurance
waiter
Olive Garden
12.2016 - Current
- Mastered point of sale, or POS system to adequately place orders or over fifty guest a night
- Data analyzed my performance in guest satisfaction and sales with manger
- Help resolve guest problems with billing, modification of meals , customer service while remaining positive, friendly and respectful
Waiter
Hemingway's Grille, Punta Gorda Florida
02.2016 - 01.2020
- Fine dining restaurant
- Memorized a detail oriented menu with over 30 items, 50 drink and wine descriptions
- Provide timely and professional customer service
Education
Bachelor of Science - In Progress
University of Central Florida
Orlando, FL03.2024
Certification - IT Help Desk Administrator
MedCerts
09.2023
Professional Certificate - Cybersecurity
GOOGLE
09.2023
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL12.2018
Skills
- Strong organizational skills and ability to multitask efficiently
- Proficient in Microsoft Office products
- Manage security risk
- Troubleshooting
- Knowledge of Networks and Network security
- Mobile Device Deployment
- Linux and SQL basics
- Automate cyber security task with Python
- Knowledge of HIPPA regulations
- Insurance authorization /verification
- Epic EHR super user
Accomplishments
- Managed training and travel schedules for an organization outpatient office
- 2x dean list 2017-2019
- 2022 information security essentials
- Epic front desk training
Languages
Haitian creole
Professional Working
Timeline
Front Desk Supervisor
Advent Health
02.2023 - Current
Medical Receptionist
AdventHealth MedicalGroup
07.2021 - Current
waiter
Olive Garden
12.2016 - Current
Waiter
Hemingway's Grille, Punta Gorda Florida
02.2016 - 01.2020
Bachelor of Science - In Progress
University of Central Florida
Certification - IT Help Desk Administrator
MedCerts
Professional Certificate - Cybersecurity
GOOGLE
Associate of Arts -
Florida SouthWestern State College
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