Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Uniecea Roberts-Hewling

Brooklyn

Summary

Dynamic Office Manager at NAICA with expertise in office administration and effective communication. Proven track record in enhancing operational efficiency and maintaining confidentiality. Skilled in crisis intervention and patient care, ensuring a safe environment for residents. Committed to fostering collaboration and achieving organizational goals through strategic planning and support.

Overview

2026
2026
years of professional experience

Work History

Office Manager

NAICA
Queens
06.2024 - Current
  • Oversee all aspects of general office coordination
  • Responsible in maintaining open communication between units via reporting structure
  • Maintain confidentiality in all aspects of resident, staff and agency information
  • Interact with residents, vendors and visitors
  • Answer telephones and transfer to appropriate staff member
  • Maintain administrative calendars
  • Distribute incoming correspondence, including faxes and email
  • Sign for and distribute UPS/FedEx or similarly delivered packages
  • Perform general clerical duties to include, but not limited to, copying, faxing, mailing and filing
  • File and retrieve organizational documents, records and reports
  • Provide coverage for other areas as directed/needed
  • Reviewing and approving office supply acquisitions, handling customer complaints and inquiries
  • Liaising with other groups, agencies, and organizations
  • Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
  • Contributes to team effort by accomplishing related results as needed
  • Responsible for petty cash

Shift Supervisor

NAICA
Queens
06.2023 - 06.2024
  • Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident
  • Examine all items entering the facility to ensure client and staff safety
  • Provide crisis prevention and intervention as needed
  • Record incidents and residents’ grievances appropriate in log book and on incident report
  • Maintain ongoing communication with all department supervisors concerning social services issues
  • Manage entry logs to ensure all persons entering the facility are recorded and accounted for
  • Inspect all cleaning and service chores assigned to program aides to ensure completion
  • Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency
  • Assist clients with questions and resolving any issue as they may arise
  • Monitor video surveillance of all areas of the facility
  • Adhere to safety, health, and fire hazard guidelines; policies and procedures
  • Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
  • Work diplomatically to solve issues that may arise
  • Provide coverage when necessary
  • May be required to work evenings, weekends and holidays as needed
  • Perform all other required duties to ensure the facility is running efficiently

Shift Supervisor

Community Mediation Services
Brooklyn
  • Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident
  • Examine all items entering the facility to ensure client and staff safety
  • Provide crisis prevention and intervention as needed
  • Record incidents and residents’ grievances appropriate in log book and on incident report
  • Maintain ongoing communication with all department supervisors concerning social services issues
  • Manage entry logs to ensure all persons entering the facility are recorded and accounted for
  • Inspect all cleaning and service chores assigned to program aides to ensure completion
  • Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency
  • Assist clients with questions and resolving any issue as they may arise
  • Monitor video surveillance of all areas of the facility
  • Adhere to safety, health, and fire hazard guidelines; policies and procedures
  • Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
  • Work diplomatically to solve issues that may arise
  • Provide coverage when necessary
  • May be required to work evenings, weekends and holidays as needed
  • Perform all other required duties to ensure the facility is running efficiently

Education

Associate of Applied Science - Nursing

ASA College
Manhattan, NY
08-2024

Lincoln High School
Brooklyn
06-2004

Skills

  • Patient care
  • Crisis intervention
  • Medical terminology
  • Office administration
  • Team collaboration
  • Effective communication
  • Customer service
  • Administrative support
  • Clerical support
  • Policy development
  • Event coordination
  • Financial accounting

References

References available upon request.

Timeline

Office Manager

NAICA
06.2024 - Current

Shift Supervisor

NAICA
06.2023 - 06.2024

Shift Supervisor

Community Mediation Services

Associate of Applied Science - Nursing

ASA College

Lincoln High School

Similar Profiles

CREATE PROFILE