Unika Benjamin
Houston,TX
Summary
As a skilled customer service advocate, I am thrilled today to share my talents with your company. I am a 30-year-old college student who is currently in school for early childhood development. I have always had a passion for caring for others. I am confident my skills make me the perfect candidate. I would like the opportunity to meet with your company and discuss future partnership. With my strong attention to detail and excellent communication skills and the ability to adapt in any environment. I can make a great asset to your company
Overview
15
15
years of professional experience
Work History
CSR - Customer Service Representative
S& L Electricity
06.2021 - Current
- Greet all clients and provide a friendly and attentive service
- Check for previous balances, payments
- History, collect payments
- Schedule client for future appointment
- Answers inbound calls
- Assist with daily operations with clients
- Carried out empathy and cultural sensitivity to produce a genuine bond with each client
- Demonstrate genuine hospitality
- Utilized strong leadership skills to build a high performance
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Front Desk Assistant
The Benjamin Wellness Center of Hollywood
03.2010 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Prepared reports on guest satisfaction levels and other metrics.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
BOH Line Cook
Grooves of Houston
06.2013 - 02.2022
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Verified proper portion sizes to consistently attain high food quality standards.
- Prepared and cooked meals according to recipes and customer specifications.
- Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked food temperature regularly to verify proper cooking and safety.
Front Desk Receptionist
Omni Pipe Solutions
09.2019 - 05.2021
- Collect registrar draws and money bags to conduct invoice for the company's earnings
- Process checks process money through money counter
- Resolve customer billing disputes
- Work with other departments to verify and record transaction and resolve account discrepancies
- Generate and send invoices
- Process customer payments and apply them to customer accounts
- Follow-up with customers regarding overdue payments
- Reconcile customer accounts to ensure accuracy
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Associate of Arts - Early Childhood Development
Gulf Coast State College
Panama City, FL04-2025
High school diploma -
American Senior High School
Miami, FL07.2013
Skills
- Call center experience
- Professional telephone demeanor
- Conflict resolution
- Stock management
- Promotional support
- Product education
- International sales support
- Record preparation
- Key holder experience
- Process optimization
- Product promotion
- Order processing
- Research
- Account management
- Filing
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Product and service solutions
- Appointment scheduling
- Prioritization
Personal Information
Age: 29
Timeline
CSR - Customer Service Representative
S& L Electricity
06.2021 - Current
Front Desk Receptionist
Omni Pipe Solutions
09.2019 - 05.2021
BOH Line Cook
Grooves of Houston
06.2013 - 02.2022
Front Desk Assistant
The Benjamin Wellness Center of Hollywood
03.2010 - Current
High school diploma -
American Senior High School
Associate of Arts - Early Childhood Development
Gulf Coast State College
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