UNIKA PENNYFEATHER
Middleburg
Summary
GOAL-ORIENTED INDIVIDUAL WITH A PLEASANT PERSONALITY. HIGH AMBITIOUS CUSTOMER CARE AGENT WITH BACKGROUND IN SALES. EXPERIENCED CUSTOMER SERVICE PROFESSIONAL WITH STRONG LEADERSHIP AND RELATIONSHIP-BUILDING SKILLS
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Niagara Bottling, LLC
Middleburg, FL
09.2022 - Current
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficient workflows.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Helped train new employees in safe practices and warehouse procedures.
Warehouse Associate
Niagara Bottling, LLC
Middleburg, FL
06.2022 - 09.2022
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated shipments to ensure timely delivery and accuracy of orders.
- Trained new associates on safety protocols and operational procedures.
Fulfillment Associate
Amazon
Jacksonville, FL
08.2019 - 05.2022
- Selects merchandise from the shelves to full fill customers orders, follow safety rules that apply to your areas, also pay attention to details.
Professional Driver
USX express
Jacksonville, FL
11.2018 - 08.2019
- Hook and unload trailer. comply with DOT and safety compliance and regulations. Be on time for scheduled deliveries at stores
Customer Care Representative
DS Services of America, Inc.
Lakeland, FL
03.2018 - 10.2018
- ANSWER CUSTOMER QUESTIONS ABOUT PRODUCT AVAILABILITY AND SHIPMENT TIMES.
- HANDLE ALL CUSTOMER RELATIONS ISSUES IN A GRACIOUS MANNER AND IN ACCORDANCE WITH COMPANY POLICIES.
- RESPOND T ALL CUSTOMER INQUIRES THOROUGHLY AND PROFESSIONALLY.
- DIRECTED CALLS TO APPROPRIATE INDIVIDUALS AND DEPARTMENTS.
- Crystal Springs Water
Order Packer
Amazon Fulfillment Associates
Ruskin, FL
10.2017 - 03.2018
- ENFORCED THE ON TIME SHIPMENT OF PRODUCTS TO CREATE EXCEPTIONAL CUSTOMER EXPERIENCES.
- SELECTED PRODUCTS FROM SPECIFIC LOCATIONS BASED UPON CUSTOMERS ORDERS.
- PACKED PRODUCTS ACCORDING TO COMPANY SPECIFICATIONS.
SOFT LINE PROCESSER
Walmart
Mulberry, FL
06.2017 - 10.2017
- ADHERED TO ALL SAFETY PROCEDURES AND COMPANY STANDARDS AND POLICIES.
- BUILT RELATIONSHIPS WITH CUSTOMERS TO INCREASE LIKELIHOOD OF REPEAT BUSINESS.
- MAINTAINED ESTABLISHED MERCHANDISING STANDARDS, INCLUDING WINDOW,SALES FLOOR AND PROMOTIONAL DISPLAYS.
Department Manager
Walmart
Mulberry, FL
06.2016 - 06.2017
- ENSURE THAT ALL EMPLOYEES WERE FOLLOWING COMPANY REGULATIONS AND COMPLIANCE.
- ENSURE THAT INVENTORY WAS DONE EFFECTIVELY AND ACCURATELY.
- ENSURE CLEANLINESS OF THE EQUIPMENT AND WORKING AREAS IN THE DEPARTMENT
Stocker/Customer Service
Walmart
Mulberry, FL
02.2016 - 06.2016
- ENSURE THAT SHELVES WERE FULLY STOCKED AT ALL TIMES.
- MOVED NEW INVENTORY TO SALES FLOOR AND ARRANGED ON SHELVES OR OTHER DISPLAYS IN AN ATTRACTIVE MANNER.
- RESPONDED TO CUSTOMER REQUEST AND DIRECTED TO MERCHANDISE
- RESPONDED TO CUSTOMERS QUESTIONS AND REQUESTS IN A PROMPT AND EFFICIENT MANNER.
Shift Manager
McDonald's
Mulberry, FL
06.2014 - 02.2016
- MANAGED SCHEDULES.ACCEPTED TIME OFF REQUESTS AND FOUND COVERAGE WHEN SHIFTS WERE SHORT.
- KEPT EMPLOYEES OPERATING PRODUCTIVELY AND WORKING ON TASK TO MEET BUSINESS AND CUSTOMER NEEDS.
- ADHERE TO COMPANY STANDARDS AND COMPLIANCE REQUIREMENTS FOR OPERATIONS AND CLEANLINESS OF ALL AREAS.
Crew Member
McDonald's
Mulberry, FL
02.2014 - 06.2014
- ENSURE THE CLEANLINESS OF THE RESTAURANT AND THAT COUNTERS AND TABLES WERE PROPERLY SANITIZED.
- ADHERE TO COMPANY SAFETY STANDARDS,INCLUDING FOOD QUALITY AND SANITATION PROCEDURES.
- OPERATED ALL KITCHEN EQUIPMENT ADEPTLY.
Education
DIPLOMA - DENTAL ASSISTANT
PENN FOSTER CAREER SCHOOL
04.2009
High school diploma or GED -
ST. CROIX EDUCATIONAL COMPLEX
Virgin Islands01.2004
Skills
- Warehouse Associate
- Packing
- Customer service
- Supervisory experience
- Attention to detail
- Warehouse operations
- Forklift operations
Certification
CDL License
Timeline
Warehouse Lead
Niagara Bottling, LLC
09.2022 - Current
Warehouse Associate
Niagara Bottling, LLC
06.2022 - 09.2022
Fulfillment Associate
Amazon
08.2019 - 05.2022
Professional Driver
USX express
11.2018 - 08.2019
Customer Care Representative
DS Services of America, Inc.
03.2018 - 10.2018
Order Packer
Amazon Fulfillment Associates
10.2017 - 03.2018
SOFT LINE PROCESSER
Walmart
06.2017 - 10.2017
Department Manager
Walmart
06.2016 - 06.2017
Stocker/Customer Service
Walmart
02.2016 - 06.2016
Shift Manager
McDonald's
06.2014 - 02.2016
Crew Member
McDonald's
02.2014 - 06.2014
DIPLOMA - DENTAL ASSISTANT
PENN FOSTER CAREER SCHOOL
High school diploma or GED -
ST. CROIX EDUCATIONAL COMPLEX