Unikqua Brown
Medical Office System Mangement
Edgewater,NJ
Summary
Energetic Medical Coder with can-do attitude and dedication to accuracy. Bilingual professional with expertise analyzing provider documentation for appropriate codes. Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Medical Billing and Coding Specialist with 5 years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Medical Biller and Coder
R&B Healthcare Services
Cliffside Park, NJ
01.2022 - Current
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Used Medical Software programs to assign procedure and diagnostic codes to patient records for billing purposes.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Customer Service Representative
Unique Hair Suuply
Nanticoke, PA
02.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Desk Associate
Mount Sinai Health System
New York, New York
04.2016 - 12.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided ongoing guest service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
Associate of Science - Medical Office Management
The College of Westchester
White Plains, NY 09.2009 - 05.2011
Skills
Data security procedures
Timeline
Medical Biller and Coder
R&B Healthcare Services
01.2022 - Current
Customer Service Representative
Unique Hair Suuply
02.2019 - 12.2021
Customer Service Desk Associate
Mount Sinai Health System
04.2016 - 12.2018
Associate of Science - Medical Office Management
The College of Westchester
09.2009 - 05.2011
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