Uniqua Newton
Macon,GA
Summary
Dynamic customer service representative with a strong background in problem solving and adaptability. Skilled in managing customer inquiries and enhancing service quality through effective communication strategies, resulting in improved customer satisfaction and loyalty.
Versatile professional experienced in remote team collaboration and workflow optimization. Known for strong problem-solving skills and adaptability, contributing to seamless project execution and enhanced operational efficiency across various service environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Remote
Airbnb
Macon, GA
12.2025 - Current
- Facilitated effective virtual team collaboration to enhance project outcomes.
- Developed and implemented remote project management strategies to streamline workflows.
- Created digital communication strategies that improved team engagement and information sharing.
Delivery Driver
Amazon
Forest Park, Georgia
12.2025 - Current
- Executed efficient route planning to optimize delivery schedules and minimize delays.
- Conducted regular vehicle maintenance checks to ensure safety and reliability.
- Managed package handling processes to prevent damage during transit.
- Demonstrated effective time management skills to meet tight delivery deadlines.
- Interacted with customers courteously to enhance service experience and resolve inquiries.
- Maintained accurate documentation of deliveries to ensure accountability.
- Adapted to changing delivery conditions to ensure consistent service quality.
- Utilized GPS and mapping software to identify the quickest delivery routes.
- Collaborated with team members to streamline delivery operations and increase efficiency.
- Ensured compliance with safety regulations while operating delivery vehicles.
- Monitored traffic patterns to adjust routes for timely deliveries.
- Received and confirmed delivery instructions from dispatch to ensure accuracy.
- Inspected packages for damage before transport to uphold service standards.
- Facilitated communication with customers regarding delivery statuses and issues.
- Trained new drivers on best practices for safety and efficiency in deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
Warehouse Worker
Five Below Distribution Center
Forsyth, Georgia
02.2024 - 01.2025
- Operated forklifts to transport materials across various warehouse zones.
- Executed inventory counts to ensure accuracy and prevent stock discrepancies.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained safety compliance by following established protocols and procedures.
- Sorted and labeled incoming shipments for efficient storage and retrieval.
- Assisted in training new employees on warehouse operations and safety standards.
- Prepared shipping documents and labels to facilitate timely deliveries.
- Utilized hand tools and equipment for assembling and disassembling pallets.
- Conducted regular inspections of equipment to ensure proper functionality.
- Monitored stock levels and communicated replenishment needs to supervisors.
- Maintained organized work areas to enhance workflow and productivity.
- Participated in team meetings to discuss operational improvements and challenges.
- Handled returns and exchanges, ensuring proper inventory adjustments.
- Supported quality control by inspecting items for defects before shipping.
- Adapted to changing priorities and workload demands in a fast-paced environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
Customer Service Representative
Home Depot
Macon
10.2021 - 12.2024
- Assisted customers with order processing and ensured timely delivery of products.
- Managed customer inquiries effectively, providing detailed information about product availability.
- Utilized CRM systems to track customer interactions and maintain updated records.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Collected customer feedback to improve service quality and enhance product offerings.
- Ensured high standards of service quality by adhering to company policies and procedures.
- Shared product knowledge with customers to facilitate informed purchasing decisions.
- Collaborated with cross-department teams to address complex customer issues promptly.
- Trained new staff on customer service protocols and best practices for efficiency.
- Maintained an organized workspace to streamline customer interactions and service delivery.
- Adapted communication styles to meet diverse customer needs and preferences.
- Monitored service quality metrics to identify areas for improvement and training.
- Implemented strategies to enhance customer engagement and loyalty through personalized service.
- Followed up with customers post-purchase to ensure satisfaction and encourage feedback.
- Resolved billing inquiries by reviewing customer accounts and providing accurate information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Elaine Lucus High School
MaconSkills
- Remote project management
- Digital communication strategies
- Delivery route optimization
- Customer relationship management
- Inventory control procedures
- Team collaboration
- Workflow streamlining
- Safety compliance protocols
- Time management techniques
- Problem solving
- Effective communication
- Conflict resolution
- Adaptability to change
- Customer engagement strategies
- Training and development
- Supervision and leadership
- PPE compliance
- Calm under pressure
- [Type] Software Proficiency
- Multitasking
- Organizational skills
- Collaboration
- Teamwork and collaboration
- Excellent communication
- Interpersonal communication
- Self-Directed
- Basic math
- Team building
- Computer skills
- First Aid/CPR
- Analytical and critical thinking
- Relationship building
- Social perceptiveness
- Problem resolution
- Customer service
Certification
- Driver License
References
References available upon request.
Timeline
Remote
Airbnb
12.2025 - Current
Delivery Driver
Amazon
12.2025 - Current
Warehouse Worker
Five Below Distribution Center
02.2024 - 01.2025
Customer Service Representative
Home Depot
10.2021 - 12.2024
Elaine Lucus High School