Uniqua Thomas
Customer Service Represantantive
Rochelle,GA
Summary
Adept at maintaining composure under pressure, I enhanced customer loyalty at Federal State Inspection Service by resolving complaints with empathy. Skilled in cash handling and fostering positive customer interactions, I consistently exceeded service goals, leveraging my expertise in point of sale operation and effective communication to drive satisfaction and repeat business.
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
Kissed Beauty Boutique
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Representative
Federal State Inspection Service
Rochelle, GA
03.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma - N/A
Wilcox County Schools
Rochelle, GA05.2022
Skills
Retail merchandising
Drawer management
Payment collection
Refund handling
Product and service sales
Currency counting
Product knowledge
Basic math skills
Product restocking
Cleaning and sanitizing
Cash Handling
Refunds and exchanges
Purchase assistance
Cash drawer management
Till counting
Cash register operation
Cash register systems
Point of sale operation
Timeline
Customer Service Representative
Federal State Inspection Service
03.2024 - 12.2024
Customer Service Cashier
Kissed Beauty Boutique
High School Diploma - N/A
Wilcox County Schools