Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uniqua Thomas

Customer Service Represantantive
Rochelle,GA

Summary

Adept at maintaining composure under pressure, I enhanced customer loyalty at Federal State Inspection Service by resolving complaints with empathy. Skilled in cash handling and fostering positive customer interactions, I consistently exceeded service goals, leveraging my expertise in point of sale operation and effective communication to drive satisfaction and repeat business.

Overview

2025
2025
years of professional experience

Work History

Customer Service Cashier

Kissed Beauty Boutique
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Customer Service Representative

Federal State Inspection Service
03.2024 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma - N/A

Wilcox County Schools
Rochelle, GA
05.2022

Skills

Retail merchandising

Timeline

Customer Service Representative

Federal State Inspection Service
03.2024 - 12.2024

Customer Service Cashier

Kissed Beauty Boutique

High School Diploma - N/A

Wilcox County Schools

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Uniqua ThomasCustomer Service Represantantive