UNIQUA L. ANDERSON
Waycross,Ga
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
File Clerk/Scanning Specialist GS
The State of Texas
08.2021 - Current
- Receiving and sorting incoming clinical and administrative health information, indexing, scanning, and assignment of appropriate nomenclature per VHA standard Index Reference Guide
- Completes electronic filing/scanning of paper and electronically received health and administrative documents in accordance with approved procedure
- Protects the confidentiality of patient information, access to computer files and release of access codes, according to established guidelines and policies
- Use electronic health record CPRS, VISTA, Nuance software, Vista Image Display and Capture and desktop scanning equipment and/or Stand-alone Xerox printer.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Customer Service Representative
BLACKBOARD INC (part-time)
06.2022 - 12.2022
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Program Support Clerk
COVID-19
12.2020 - 08.2021
- Conducts COVID screening for visitors and employees entering the facilities
- Provides Visitors way-finding assistance and answering general questions
- Verifies Veteran appointments to validate need to enter Medical Center
- Assists Veterans with My HealtheVet registration and identity authentication.
- Sorted materials and filed according to guidelines.
- Audited records for accuracy.
- Responded to materials requests and retrieved necessary information.
Patient Access Representative
Memorial Satilla Health Center
08.2019 - 06.2020
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing
- Interpret physician orders for appropriate testing or admission criteria
- Scheduling patients for daily appointments
- Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required
- Assist with all possible account resolutions pertaining to patient balances
- Receiving and sorting incoming clinical and administrative health information, indexing, scanning, and assignment of appropriate nomenclature per VHA standard Index Reference Guide
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Package Center Supervisor
UPS, REMOTE
10.2016 - 09.2018
- Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
- Customer services skills, phone etiquette, perform general office tasks such as paperwork, typing and/or use of a computer, filing calculating and use of telephone
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Verification and submittal of timecards.
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
Automated Logistics Specialist
AMAZON, REMOTE
07.2009 - 07.2015
- Maintained requisition, receipt, storage, usage, issue and disposal of unique and special purpose property, equipment, and supplies
- Provided dedicated automation support to the various logistics automation systems and fully supports Amazon Logistics Information System
- Served as Supply Technician and was responsible for the supply management of specialized training aids equipment, devices, simulations, simulators, and other unique equipment
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
ARMY EXCHANGE
09.2006 - 01.2007
- Receive payment, Issue receipts
- Greet and assist customers by providing information and resolving their complaints
- Answer customers' questions and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items.
Education
Associate of Applied Science - Respiratory Therapy
Coastal Pines Technical College
Waycross, Ga01.2025
High School Diploma -
Prince George High School
Prince George, VA05.2009
Cosmetology Certificate - Cosmetology
Savannah Technical College
Savannah05.2019
Associate of Applied Science - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2015
Skills
- Microsoft Word, PowerPoint and Excel proficient
- Punctual, dependable, management
- Customer service, filing, detail oriented, typing and scheduling
- Clerical Support
- Compliance Management
- Diagnostic Imaging Services
- Patient Privacy
- Administrative Management
- Stock Inventory
- Microsoft Excel
- Patient Service and Assistance
Timeline
Customer Service Representative
BLACKBOARD INC (part-time)
06.2022 - 12.2022
File Clerk/Scanning Specialist GS
The State of Texas
08.2021 - Current
Program Support Clerk
COVID-19
12.2020 - 08.2021
Patient Access Representative
Memorial Satilla Health Center
08.2019 - 06.2020
Package Center Supervisor
UPS, REMOTE
10.2016 - 09.2018
Automated Logistics Specialist
AMAZON, REMOTE
07.2009 - 07.2015
Cashier
ARMY EXCHANGE
09.2006 - 01.2007
Associate of Applied Science - Respiratory Therapy
Coastal Pines Technical College
High School Diploma -
Prince George High School
Cosmetology Certificate - Cosmetology
Savannah Technical College
Associate of Applied Science - Medical Assisting
Ultimate Medical Academy - Clearwater
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