UNIQUE BRANTLEY
Bradenton,FL
Summary
Proven leader and effective communicator with a track record of enhancing customer satisfaction at Walgreen's. Adept at problem-solving and multitasking, excels in creating nurturing environments and improving team efficiency. Skilled in pharmacy records management and patient education, demonstrates unparalleled reliability and collaboration, driving significant improvements in educational and healthcare settings. Committed to learning and performing the job correctly and efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
Manatee United Methodist preschool
08.2021 - Current
- Demonstrated the ability to effectively manage a classroom of up to 20 preschoolers while maintaining a safe and nurturing learning environment
- Incorporated music, art, drama and movement into daily lessons in order to engage young learners
- Developed lesson plans that were tailored to meet the individual needs of each child in order to maximize their educational potential
- Maintained accurate records of student progress including assessments, observations, and anecdotal notes
- Leveraged strong communication skills when interacting with parents, staff, administration, and community partners
- Successfully implemented effective behavior management strategies for students with challenging behaviors
Pharmacy Technician
Walgreen's
05.2023 - 08.2024
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Maintained patient confidentiality when handling records and sensitive data
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Answered pharmacy telephones to respond to questions or requests
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
Customer Service Representative
Walmart
11.2019 - 03.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Adhered to company policies and procedures while providing superior service
- Remained open to feedback from supervisor and peers to build and improve skills set
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
Education
High School Diploma -
Horizons Academy
Bradenton, FL06-2020
Skills
- Problem-solving skills
- Excellent communication
- Time management
- Multitasking
- Reliability
- Teamwork and collaboration
- Task prioritization
- Friendly, positive attitude
- Organizational skills
- Works Well Under Pressure
- Child care experience
Certification
Pharmacy technician
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
Walgreen's
05.2023 - 08.2024
Lead Preschool Teacher
Manatee United Methodist preschool
08.2021 - Current
Customer Service Representative
Walmart
11.2019 - 03.2021
Pharmacy technician
High School Diploma -
Horizons Academy
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