Summary
Overview
Work History
Education
Skills
Timeline
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Unique Brookfield

Kansas City,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Charter Spectrum
Bridgeton, MO
02.2022 - 07.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.

Online Grocery Associate

Walmart
Excelsior Springs, MO
10.2018 - 04.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Collections Agent

GC Services
Weldon Springs , MO
10.2019 - 01.2020
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Reached out to approximately 200+ account holders daily.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Collected on past due accounts with average of 6 months delinquency.
  • Directed day-to-day collections functions.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Customer Service Representative

Convergys
Hazelwood, MO
01.2017 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma - Highschool

Ritenour Sr. High School
St Louis, MO
06.2016

Skills

  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Call Documentation
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Understanding Customer Needs

Timeline

Call Center Representative

Charter Spectrum
02.2022 - 07.2022

Collections Agent

GC Services
10.2019 - 01.2020

Online Grocery Associate

Walmart
10.2018 - 04.2019

Customer Service Representative

Convergys
01.2017 - 01.2018

Diploma - Highschool

Ritenour Sr. High School

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Unique Brookfield