Unique Brookfield
Saint Ann,MO
Summary
Dynamic customer service professional with extensive call center experience at Automated Health Systems Inc. Proven ability to resolve inquiries and enhance satisfaction through effective communication and CRM proficiency. Recognized for improving response times and maintaining high-quality service standards, while adeptly managing customer accounts and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Automated Health Systems Inc.
03.2024 - 10.2024
- Resolved customer inquiries efficiently using CRM software and communication tools.
- Assisted in managing customer accounts and updating relevant information accurately.
- Provided product information and troubleshooting support to enhance customer satisfaction.
- Collaborated with team members to improve response times and service quality.
Work From Home Agent
Rose International
09.2023 - 01.2024
- Handled customer inquiries efficiently, providing accurate information and troubleshooting assistance.
- Utilized CRM software to document interactions and track customer issues effectively.
- Collaborated with team members to share best practices and improve service delivery.
- Adapted to evolving product knowledge, ensuring up-to-date support for customers.
- Maintained high-quality call standards, ensuring compliance with company policies and procedures.
- Resolved escalated issues promptly, enhancing overall customer satisfaction and retention efforts.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Customer Service Representative
Charter Spectrum
04.2022 - 09.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, ensuring accurate information delivery.
- Processed service requests and complaints while maintaining high customer satisfaction levels.
- Utilized CRM systems to track interactions and follow up on outstanding issues.
Work From Home Agent
Iqor
10.2021 - 03.2022
- Managed customer inquiries via phone and chat, ensuring timely resolution of issues.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline processes and improve service efficiency.
Collections Agent
Verizon
10.2019 - 02.2020
- Managed inbound and outbound calls to facilitate timely collections of overdue accounts.
- Utilized CRM systems to track customer interactions and update account statuses efficiently.
- Communicated effectively with customers to negotiate payment arrangements and resolve disputes.
- Analyzed account histories to identify trends and recommend tailored payment solutions.
Call Center Representative
Convergys
02.2017 - 07.2017
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction.
- Managed high call volumes while maintaining quality service standards.
- Utilized CRM software to track interactions and improve follow-up processes.
- Collaborated with team members to streamline communication and issue resolution.
Education
High School Diploma -
Ritenour Senior High
St. John06.2016
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Languages
English
Full Professional
Timeline
Customer Care Representative
Automated Health Systems Inc.
03.2024 - 10.2024
Work From Home Agent
Rose International
09.2023 - 01.2024
Customer Service Representative
Charter Spectrum
04.2022 - 09.2022
Work From Home Agent
Iqor
10.2021 - 03.2022
Collections Agent
Verizon
10.2019 - 02.2020
Call Center Representative
Convergys
02.2017 - 07.2017
High School Diploma -
Ritenour Senior High
Similar Profiles
ANA TABORIANA TABORI
CSR at Automated Health SystemsCSR at Automated Health Systems
Teirra BrownTeirra Brown
Customer Service Specialist at Automated Health Systems Inc.Customer Service Specialist at Automated Health Systems Inc.
Marty L. MostellerMarty L. Mosteller
Technical Support Specialist at Automated Health SystemsTechnical Support Specialist at Automated Health Systems
Teela VandorenTeela Vandoren
Installer at Self Employed ServicesInstaller at Self Employed Services
Nicholas OstoffNicholas Ostoff
Corrections Officer at Saint Ann Police DepartmentCorrections Officer at Saint Ann Police Department