Unique Bygrave
The Bronx,NY
Summary
A passionate and dedicated customer support professional has wide-ranging experience in troubleshooting. This professional also possesses broad experience in problem-solving and delivering extraordinary service. Sharp is ready to contribute further for Whop’s mission of helping creators succeed inside the e-commerce world. Hoping to use communication skills, creativity, and analytical thinking to give great support to Whop’s users and creators.
Overview
4
4
years of professional experience
Work History
E-Commerce Support Associate
Shopify Dbso
Online, No Physical Location
03.2024 - 02.2025
- Provided customer service for an e-commerce platform, assisting with order inquiries coupled with payment issues, in addition to product support.
- Worked alongside of multiple teams in order to fix multiple bugs and increase customer experience levels.
- Many complaints from customers were managed and resolved, ensuring all issues were resolved for total customer satisfaction.
- Tools such as Intercom and Slack used to communicate efficiently. They also used to manage support tickets.
Customer Support Specialist
Zapier
San Francisco, CA
05.2021 - 01.2024
- Delivered with clear, thorough, along with friendly support to customers via live chat and email, ensuring customer satisfaction was consistently high.
- Technical issues were troubleshot as well as resolved, providing solutions along with guiding of customers through problems that were complex.
- Worked closely with the team to completely escalate and resolve difficult customer inquiries, ensuring immediate resolutions.
- The team handled multiple customer inquiries concurrently. Many kept up a swift response duration and ordering duties efficiently.
- During group discussions, thoughts were voiced for improved support methods, increasing both productivity and client approval.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN08-2025
Skills
- Customer Support: Proven experience giving great service to clients through chat, email, and by phone
- E-commerce: Wide-ranging knowledge of e-commerce platforms and industry-wide issues
- Problem-Solving: Possessing strong analytical skills in order to identify many issues, as well as originally resolve them
- Communication: Exhibits capable skills in the writing and speaking fields, evidencing the ability to clarify solutions
- Time Management: Skill to order duties as well as use time well within quick environments
- Technical Expertise: Acquainted with support tools These tools include Intercom, Slack, and Linear
Timeline
E-Commerce Support Associate
Shopify Dbso
03.2024 - 02.2025
Customer Support Specialist
Zapier
05.2021 - 01.2024
Bachelor of Science - Social Work
Walden University
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