Unique Carter
Richmond,VA
Summary
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA/CNA
Care Advantage Home Health
12.2019 - Current
- Helping elderly in their daily lives whether it's in their private homes or in a facility such as dressing/grooming, meal prep, medication reminders etc
Provider Service Representative
Sentara Health Plan
03.2024 - 03.2025
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Verify/upload information through correspondence and by phone.
- Educating Providers on their rights and responsibilities;
Customer Service Representative
TDB Communications, Inc.
Chester, USA
10.2022 - 11.2023
- Inbound Medicare and Marketplace call center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Manage and administer members benefits.
- Enroll members, answering questions, and managing benefits-related data.
Tax Processor/ Administrative/Data Entry
Virginia Department of Taxation
05.2022 - 10.2022
- Accurate keying information into multiple data systems while following specific instructions
Fraud Investigator
Capital One
01.2021 - 03.2022
- Gather financial documents related to investigations
- Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts
- Create and maintain logs, records, or databases of information about fraudulent activity
Telesales Agent
Qualfon USA
07.2019 - 10.2020
- Inbound T-mobile call center
Customer Service Representative
Maximus Call Center
Chester, USA
10.2018 - 05.2019
- Taking inbound calls for people with Medicare and processing claims
Cleaner
Clean Mark
03.2018 - 03.2019
- Vacuum, wash, and mop various offices and business properties, ensuring that everything was in compliance with the clients needs and requirements
Cashier
Walmart
Chesterfield, USA
07.2018 - 09.2018
Education
High school - Academic
George Wythe High School
Richmond, VA06.2018
Skills
- Home Care
- Microsoft Office
- Cleaning
- Communication skills
- Cash Register
- Caregiving
- Word
- Patient Care
- Sales
- POS
- Supervising experience
- Senior Care
- Excel
- Databases
- Typing
- Order fulfillment
- CSR
- Data Entry
- Retail sales
- Insurance Verification
- Front desk
- CPT Coding
- Team development
- Leadership
- Laundry
- Nursing
- Fast learner
- Customer Service
- Banking
- Provider Services
- Commercial cleaning
- Janitorial experience
- Call Center
- ICD-10
- Vital Signs
- Cash Handling
- Medical terminology
- Customer relationship management
- Fast Food
- Team Player
- Customer Care
- Revenue cycle management
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
Personal Information
Work Permit: Authorized to work in the US for any employer
Relocation
- Richmond, VA
- Chesterfield, VA
Certification
- PCA - Personal Care Aide
Timeline
Provider Service Representative
Sentara Health Plan
03.2024 - 03.2025
Customer Service Representative
TDB Communications, Inc.
10.2022 - 11.2023
Tax Processor/ Administrative/Data Entry
Virginia Department of Taxation
05.2022 - 10.2022
Fraud Investigator
Capital One
01.2021 - 03.2022
PCA/CNA
Care Advantage Home Health
12.2019 - Current
Telesales Agent
Qualfon USA
07.2019 - 10.2020
Customer Service Representative
Maximus Call Center
10.2018 - 05.2019
Cashier
Walmart
07.2018 - 09.2018
Cleaner
Clean Mark
03.2018 - 03.2019
High school - Academic
George Wythe High School