Unique Cervantes
Riverside,CA
Summary
Customer service professional with strong communication, problem-solving, and multitasking skills. Experienced in assisting guests, handling inquiries, and creating a welcoming environment. Dedicated to delivering fast, friendly, and reliable service.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Alvord Unified School District
10.2023 - Current
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of food service areas to ensure safety standards.
- Assist in inventory management, tracking supplies, and minimizing waste.
- Collaborated with team members to deliver efficient meal service during peak hours.
- Monitored food quality and freshness, addressing issues promptly to maintain standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Crew Member
McDonald's
08.2022 - 11.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations, ensuring compliance with food safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Trained new crew members on operational procedures and customer interaction protocols.
- Assisted management in resolving customer complaints, fostering a positive dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Experience Representative
Service King Collision Center
03.2020 - 10.2021
- Resolved customer inquiries and concerns, ensuring high satisfaction levels.
- Collaborated with repair technicians to provide accurate estimates and timelines.
- Managed customer follow-ups, enhancing retention and loyalty.
- Streamlined communication processes between departments for improved service delivery.
- Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations
- Serve as liaison between customers and insurance companies
- Collect incoming payments and make deposits
Education
Bachelor of Arts - Business Administration
Colorado Technical University
Colorado Springs, CO06-2029
High School Diploma -
Norte Vista High School
Riverside, CA05.2015
Skills
- Quick learner
- Positive attitude and energy
- Multitasking
- Excellent customer service skills
- Complex Problem-solving
- Data entry
- Administrative support
- POS systems expert
- Bilingual (Spanish)
Timeline
Food Service Worker
Alvord Unified School District
10.2023 - Current
Crew Member
McDonald's
08.2022 - 11.2025
Customer Experience Representative
Service King Collision Center
03.2020 - 10.2021
Bachelor of Arts - Business Administration
Colorado Technical University
High School Diploma -
Norte Vista High School