Unique Daniels
Greenville,NC
Summary
More than 4 years of experience as a supervisor. A reliable and self-motivated worker that will work hard to use my knowledge and skills in the best possible way to achieve the company’s goals. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Training Specialist
Butterball
03.2023 - Current
- Supports new hires through orientation period and on the job training process
- Manages departmental trainers that help ensure new hires are grasping skills and knowledge of work duties
- Gathers & analyzes data on new hire onboarding experiences to identify and recommend opportunities for process improvements
- Works with leaders to implement effective onboarding and training approaches
- Follow up with leaders and new hires to proactively identify concerns and implement/recommend solutions
- Works closely with HR to identify relationships between onboarding experiences, turnover, absenteeism, accident/injury rates, and performance to help implement solutions.
Production Supervisor
Sanderson Farms
01.2017 - 01.2023
- Worked as a QC supervisor from 2018-2020
- Effectively learned SSOP, SPS, HACCP & GMP regulations
- Mastered QC lab procedures and regulations
- Promoted to Production Supervisor in 2020.
- Served as a successful leader, promoting, and achieving the business vision, mission, and success
- Managed over 20 people to ensure good quality product
- Increased employee retention rate in my department
- Handled employee time and hours
- Kept track of orders and product.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
Customer Service Representative
Convergys
02.2015 - 12.2016
- Worked as a Customer service representative
- Assisted customers with troubleshooting steps to resolve issues
- Directed customers to the appropriate department to help resolve issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Manager
McDonald’s
06.2013 - 01.2015
- Served as shift manager during my scheduled shift
- Served customers to ensure pleasant overall dining experience
- Coached crew on how to excel in their current positions
- Successfully managed product costs and labor
- Ensure employees are following food safety regulations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Master of Arts - Psychology
Liberty University
Lynchburg, VA12.2023
Bachelor of Science - Biology
East Carolina University
Greenville, NC05.2018
Skills
- Team Building
- Interpersonal Communication Skills
- Time Management Skills
- Problem Solving Skills
- Training Program Development
- Training Program Design
- Job Training
- Human Resources
- Performance Evaluation
- Program Implementation
- Staff Development Plans
- Feedback Collection
- Verbal and Written Communication
- Feedback Analysis
- Leadership Training
- New Hire On-Boarding
Timeline
Training Specialist
Butterball
03.2023 - Current
Production Supervisor
Sanderson Farms
01.2017 - 01.2023
Customer Service Representative
Convergys
02.2015 - 12.2016
Shift Manager
McDonald’s
06.2013 - 01.2015
Master of Arts - Psychology
Liberty University
Bachelor of Science - Biology
East Carolina University
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