Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Duriso

Atlanta,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

General Mills
10.2020 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Security Supervisor

Vet Sec Security
01.2017 - 04.2019
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.

Dispatcher

Veterans Security
08.2015 - 04.2018
  • Communicated with drivers to send out closes driver in the area
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Education

High School Diploma - Business

Jordan High School
Long Beach, CA
06.2014

Skills

  • Data Collection
  • Data Entry
  • Product Knowledge
  • Complaint Resolution
  • Appointment Scheduling
  • Account Updating
  • Call Management
  • Filing
  • Microsoft Excel
  • Staff Training
  • Team Development
  • Microsoft Outlook
  • Technical Support
  • Call Center Operations

Timeline

Customer Service Representative

General Mills
10.2020 - 12.2022

Security Supervisor

Vet Sec Security
01.2017 - 04.2019

Dispatcher

Veterans Security
08.2015 - 04.2018

High School Diploma - Business

Jordan High School
Unique Duriso