Summary
Overview
Work History
Education
Skills
Timeline
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UNIQUE FLEMING

Conyers,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

RETENTION SPECIALIST SUPERVISOR

LIVEOPS REMOTE
Conyers, GA
12.2015 - Current
  • Act as primary contact to escalated customers to ensure services are up to date
  • Ensure a high level of customer satisfaction through proactive support and active listening
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
  • Educate customers on the value of our services
  • Referred unresolved customer service issues to designated departments for investigation.
  • Negotiating with customers to renew contracts and retain business
  • Verified order changes to resolve customer complaints or concerns.
  • Providing the best solution to the client to prevent them from cancelling their agreement

Senior Administrative Assistant

BUNGE
White Plains, NY
03.2007 - 12.2014
  • Provided administrative support to the SVP Strategic Planning and five directs
  • Managed setting up meetings, calendar management, expenses, international and domestic travel arrangements, shipping, event planning, procurement, and maintaining department attendance records
  • Prepared and prioritized calendars and correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Processed monthly expense reports reflecting documents and budget code indexes using concur expense system.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Responded effectively to sensitive inquiries or complaints.

Administrative Assistant

AMSCAN
Elmsford, NY
01.2000 - 11.2007
  • Provided administrative support to the SVP of Sales and twelve Directs
  • Prepared and prioritized calendars and correspondence.
  • Managed a broad variety of administrative activities including answering phones, creating presentations and spreadsheets, and managing calendars
  • Executed all aspects of meetings management including selecting sites, developing marketing materials, and building registration processes and databases
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Negotiated service contracts for all meeting expenses
  • Processed check requests/invoices; prepared travel and expense reports.

Education

BS - Business Administration

Mercy College
Dobbs Ferry, NY

MS - Marriage and Family/ Psychology

Mercy College
Dobbs Ferry, NY

Skills

  • Administrative experience
  • Event and Travel planning
  • Records Management
  • Presentation skills
  • Microsoft Office
  • Procurement
  • Retail Sales
  • Microsoft Windows
  • SAP Concur
  • VMWARE
  • Slack
  • Database Management
  • Salesforce
  • Calendar management
  • Accounts payable
  • Customer retention
  • Microsoft Outlook
  • Procedure Compliance
  • Database Maintenance
  • Conflict Resolution
  • Contract Negotiation
  • Adaptable to Changing Conditions
  • Records Management Systems
  • Mail Management
  • Ease with Computers and Technology

Timeline

RETENTION SPECIALIST SUPERVISOR

LIVEOPS REMOTE
12.2015 - Current

Senior Administrative Assistant

BUNGE
03.2007 - 12.2014

Administrative Assistant

AMSCAN
01.2000 - 11.2007

BS - Business Administration

Mercy College

MS - Marriage and Family/ Psychology

Mercy College

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