UNIQUE FLEMING
Conyers,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
RETENTION SPECIALIST SUPERVISOR
LIVEOPS REMOTE
Conyers, GA
12.2015 - Current
- Act as primary contact to escalated customers to ensure services are up to date
- Ensure a high level of customer satisfaction through proactive support and active listening
- Received information regarding identified problems and devised responses to satisfy concerns.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Educate customers on the value of our services
- Referred unresolved customer service issues to designated departments for investigation.
- Negotiating with customers to renew contracts and retain business
- Verified order changes to resolve customer complaints or concerns.
- Providing the best solution to the client to prevent them from cancelling their agreement
Senior Administrative Assistant
BUNGE
White Plains, NY
03.2007 - 12.2014
- Provided administrative support to the SVP Strategic Planning and five directs
- Managed setting up meetings, calendar management, expenses, international and domestic travel arrangements, shipping, event planning, procurement, and maintaining department attendance records
- Prepared and prioritized calendars and correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Processed monthly expense reports reflecting documents and budget code indexes using concur expense system.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded effectively to sensitive inquiries or complaints.
Administrative Assistant
AMSCAN
Elmsford, NY
01.2000 - 11.2007
- Provided administrative support to the SVP of Sales and twelve Directs
- Prepared and prioritized calendars and correspondence.
- Managed a broad variety of administrative activities including answering phones, creating presentations and spreadsheets, and managing calendars
- Executed all aspects of meetings management including selecting sites, developing marketing materials, and building registration processes and databases
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Negotiated service contracts for all meeting expenses
- Processed check requests/invoices; prepared travel and expense reports.
Education
BS - Business Administration
Mercy College
Dobbs Ferry, NYMS - Marriage and Family/ Psychology
Mercy College
Dobbs Ferry, NYSkills
- Administrative experience
- Event and Travel planning
- Records Management
- Presentation skills
- Microsoft Office
- Procurement
- Retail Sales
- Microsoft Windows
- SAP Concur
- VMWARE
- Slack
- Database Management
- Salesforce
- Calendar management
- Accounts payable
- Customer retention
- Microsoft Outlook
- Procedure Compliance
- Database Maintenance
- Conflict Resolution
- Contract Negotiation
- Adaptable to Changing Conditions
- Records Management Systems
- Mail Management
- Ease with Computers and Technology
Timeline
RETENTION SPECIALIST SUPERVISOR
LIVEOPS REMOTE
12.2015 - Current
Senior Administrative Assistant
BUNGE
03.2007 - 12.2014
Administrative Assistant
AMSCAN
01.2000 - 11.2007
BS - Business Administration
Mercy College
MS - Marriage and Family/ Psychology
Mercy College
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